KPIs to measure ride quality of an Autonomous Vehicle
Overview
One of the plausible trends in future of mobility is a fully Autonomous Vehicle (AV) accessible on demand. AVs certainly could play a huge role in ride sharing and other forms shared vehicle services. However, AVs are yet to gain confidence from consumers for sizeable market proliferation. In order to earn trust and gain confidence of a consumer to rely upon an on demand AV, the industry has to track, measure and learn a numerous data points (a.k.a key metrics). This short article is about the primary KPIs to measure while autonomous vehicles are used in on demand services such as ride sharing.
Category of KPIs to measure
The goal is to collect metrics to earn trust and confidence of end consumers (riders). Metrics could be classified broadly into following categories (in order of priority).
- Vehicle intelligence metrics
- Vehicle safety metrics
- Consumer trip metrics
- Entertainment and premium options
Autonomous Vehicle ride quality metrics(preliminary)
The above are preliminary set of metrics useful for continuous improvements.
