Why HR is the first place for adoption of bots?

In the words of Campbell’s Soup CEO, Doug Conant — “To win in the marketplace, you must first win in the Workplace.”

Winning in the workplace is mostly about keeping your employees engaged and aligned while increasing efficiency on the way! Managers and HRs have their goals revolving around these measures.

But, are we efficient and engaged enough? Yet?

Most of the present day enterprise solutions have a cumbersome UI and unnecessarily complex designs. They require significant efforts in Change Management — dedicated training for their use and maintenance. Most employees hence waste time and reduce efficiencies in order to cope with the inefficient software solutions.

With time, organizations have realised their needs for smarter and comprehensive engagement and collaboration platforms like Workplace, Slack, Yammer etc. Numerous success stories like this one in terms of productivity, better communication and engagement have been attributed to these platforms.

Some of these platforms like Workplace have gone a step further in building Better Systems of Engagement by allowing third party and custom bot integrations in addition to their own offerings!

Chatbots have a very wide domain of prospective dominance but HR seems the most viable and upfront target among all the available options. Bots have an all-time availability, cut down on the query and sanction time from the HR staff and are impartial in service. Messaging is set to become a standard for even professional communications due to the sheer convenience it offers! A quick stat on Emails Vs Messaging preferences -

Source: The 2016 Mobile Messaging Report

Emails have been around for decades and messaging apps are relatively new, but still over 45 percent of users say they would choose them over email to get in touch with a business.

This is the reason more organizations than ever are adopting chatbots to automate their internal processes. Let us have a look at a few of the use cases for the HR Bots -

  1. Employee Engagement and Recognition

Adequate Employee Engagement is one of the prime facets of an effective HRMS in any organization. And probably the most ignored as well :( This is partly because the recognition process is usually complex and it might not seem the most important business of the day as well. Hence, many employers think that yearly bonuses suffice.

Well, I can’t stress enough how wrong that is. It is proven through numerous studies that employees who get heartily appreciated for their good work are more likely to stick with their company. Cut down the complex procedures by deploying an engagement bot for your company that makes the process easy and convenient while being fairly effective. Marico uses the ‘Kwench Kudos bot’ for giving out numerous rewards and recognition and analysing various metrics based on it.

2. Handling support request and providing quick resolution for FAQs

Bots can efficiently handle the internal service desk management system; ditch the passe emails and pesky follow-ups! Support desks can be one of the most important use cases for chatbots. A quick look into the prospective user trends asserts the same -

Bots can easily handle the essential and basic FAQs related to various desks of the company and can be particularly helpful in onboarding. For more complex service issues they have systematic Ticketing Management System in place to assign agents for the task. Philippine Savings Bank uses the ‘Kwench Helpdesk Bot to achieve heightened productivity in their Workplace.

3. Gather employee feedback

Most organisations today have been investing in gathering employee engagement feedbacks due to the fruitful realisation that Employee Engagement drives growth.

Well it’s no secret that Annual Employee Surveys are obsolete and lengthy which discourages respondents from filling out the survey. It is important hence to measure the health of your organizations via Pulse surveys. Pulse surveys are short (4–10 questions per survey), more frequent(mostly weekly) and super easy to take! They give a more real-time picture and make you realise the fixes you need well in time.

At ‘Kwench we use the Pulse bot to gather fruitful insights into the organization’s overall health.

4. Employee Training

Employee training in any domain using chatbots is very productive since it involves more engaging participation by employees rather than sitting through a tiresome training video a powerpoint presentation. Also, it is easier to track the progress and performance of the learners.

Apart from these imperative usages, bots can be also used to automate wishes on special occasions like birthdays and anniversaries, ideation(submission, approval and implementation of new ideas and also voting on them through the bot itself!), launch surveys and analyse results, creation and management of tasks and so much more!


Look out for my next blog to collect insights on the Hire to Retire process flow for your employees and what you need to make the entire life cycle exceedingly productive for your organisation!

Every company is unique and hence your needs as an organization might vary from others. Find out what suits you best and how can your company take part in this imperative technological renaissance!

We at ‘Kwench Bots help engage your employees at Workplace, better!

Thousands of organizations are using Workplace as a transforming platform to drive a culture of collaboration, open communication and employee engagement. We are a Workplace product partner! With ‘Kwench Bots you can better manage Tasks, Executions, Support, Ideation, Reviews, Recognition, etc. on Workplace itself without going to underlying systems of record like HRM, CRM, etc.

Thousands of organizations are using Workplace as an important platform to drive a culture of collaboration, open communication, and employee engagement. Workplace Bots are a powerful mechanism that helps users to better manage tasks, interactions, ideas, execution etc. on Workplace platform itself without actually going to underlying systems of record like HRM, CRM etcThousands of organizations are using Workplace as an important platform to drive a culture of collaboration, open communication, and employee engagement. Workplace Bots are a powerful mechanism that helps users to better manage tasks, interactions, ideas, execution etc. on Workplace platform itself without actually going to underlying systems of record like HRM, CRM etc.