Payoneer Put My Name Wrong In My First Transaction And I Will Never Use Payoneer Again

I am so pissed that I have to write this in English so that all the global remote workers can stay away from Payoneer.

I use Payoneer as a third-party payment platform for my Upwork.

Yesterday I made a withdraw from Payoneer to my local bank in Taiwan (Cathay Bank). This morning I received a phone call from Cathay’s customer service that there is a typo of my English name on the inward remittance advice and they cannot release the payment unless I sign an Affidavit personally.

I was confused. Because I didn’t type in anything.

I checked my Payoneer account. It’s “HSUAN”

I ask Cathay’s customer service to send that inward remittance advice to me and here is the fun part. They typed “HUSAN”

I contact Payoneer’s customer service. They first asked a second confirmation for my first name and last name.