Empathy Into Action

How 7 Modern Leaders Operationalized The Value of Empathy

Hamza Khan
Leadership, Reinvented

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Illustrations by Samtrez Crawley // Additional Research & Writing by Jasmine Williams

Our world could always use more kindness and compassion, especially now as we navigate our pandemic-stricken society. During the COVID-19 crisis, you’ve probably been working “as usual” while facing the stressors of an unstable workforce, escalated health and safety risks, and increased issues with work-life balance. You’ve likely also tackled those challenges while also staying informed about rapidly changing policies about general health, the pandemic, and workplace operations.

Add in an increase in mental health issues, and it’s no surprise why both employees and managers alike need an extra dose of empathy, now more than ever. This isn’t a time for a “tough love” approach to management. Research reveals that, for most employees, social support and understanding are vital ingredients for alleviating stress and adjusting work-life expectations.

If you encourage vulnerability, you’ll likely find that your team will be more creative as a result. Empathy breaks down barriers of fear and makes room for people to speak their minds confidently. However, empathy isn’t an innate skill, even amongst the best leaders. You need to devote time and energy to strengthening your empathy muscle.

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Hamza Khan
Leadership, Reinvented

Hamza Khan is a best-selling author, award-winning entrepreneur, and globally-renowned keynote speaker based out of New York.