For instance, according to the Oracle research, 80 percent of surveyed said they are going to implement chatbots for customers support during the next years. At the same time, Forrester published completely different results for AI adoption among interviewed companies: only about 20 percent of them are ready to use AI in general, not just chatbots, for business needs in the coming years.
Why It’s Necessary for Today’s Business to Use Chatbots

It seems like he vast difference in data is due to how respondents likely understand (or don’t understand) the technology. No all bots leverage AI. Some great chatbots utilize the same basic logic as the applications they live within. True AI implementation has far fewer early adopters than your average chat UI, but companies need to be investing in both.