Thoughts on Customer Loyalty

Source: Shep Hyken

What we think Customer Loyalty is driven by:

♦️ Points

♦️ Coins

♦️ Rewards

What actually drives Customer Loyalty:

♦️ Solves my problem

♦️ Make me feel great

♦️Convenient for me

♦️ Cheapest

♦️ Highest Quality

♦️ Safest

Image credit: shep hyken

#loyalty #productmanagement #startups