What Software do Law Firms use?

Gabriela Díaz
Legal27
Published in
6 min readJun 30, 2023

Technology has come a very long way since the 1990s and 2000s. The world has turned into an increasingly digitized landscape, and technology has become a major agent of change, especially for the legal industry. Their advances are now an integral part of the smooth functioning of law firms. Software, especially, has advanced enough that it can set a law firm up for success or affect it negatively and bog down its process. Hence, you need to choose your digital tools carefully when managing your business and invest in the right ones.

Since the COVID-19 pandemic hit, the world has been rapidly adapting to working from home and investing much more than before in technology to improve their workplaces and the services they provide.

The legal industry is, of course, no exception, as software solutions have revolutionized its operations, improving efficiency, productivity, and client satisfaction.

What is Legal Software?

Legal software platforms are specifically designed to aid lawyers with their processes. While lawyers have a variety of digital platforms to work on, Legal Software is a category on its own.

According to this report from the American Bar Association (ABA),

📢 87% of respondents said that their workplaces allow them to work remotely.

📢Almost 2/3 of the private practice lawyers that responded said that they have the flexibility to choose their own schedule and can work 100% remotely if they so desire.

Therefore, it has become essential for law firms to provide the digital services that lawyers demand to assist with their cases. They also need to stay up-to-date on the latest technological trends, so they make sure they are delivering the proper and required service to clients.

Investigating and adapting legal software to your legal business is a deal that benefits not only law firms but also solo practitioners and customers.

Simply put, legal software refers to applications that allow lawyers and other legal-related workers to perform a number of tasks and help them with their practice, such as facilitating their document or client’s data management, reminding them of calendar scheduling, assisting them with investigation and research, and in general, making their job more focused and dead-on. As such, these programs can also go from simple application tools to very complex management applications.

In most cases, lawyers make use of legal management software, which specializes in helping law firms manage their everyday workflow and run business operations seamlessly.

What types of Software are there?

In general, legal software comes in three different flavors:

📅 Practice Management: Software that deals with time, calendaring, docketing, client contact management, scheduling and billing.

📝Document Management: Software that helps with document storage, email management, tagging, indexing, searching, and investigating.

📈Accounting: Software that assists you with business accounting, financial reporting, and trust accounting.

Practice management software may also include facilities for billing or a docket calendar for scheduling and time management, which means that it focuses especially on helping with the financial and organizational needs of law firms. You can find this type of software to suit various tastes, depending on the size of your law firm. There are different versions for small law firms, medium-sized law firms, and large ones.

What Tools and Technology do Lawyers use?

Exploring the world of legal software can result in a long-term research project and can rapidly become a dizzying task since there are a vast number of options to choose from. That is why in this article I will try to summarize, with the help of Three Digital, some of the key software applications that law firms are currently relying on and highlight them.

Clio

One of the most popular legal practice management software options, Clio provides a set of features designed to simplify case and document management, time tracking, billing, and client communication. It also has a very intuitive interface that is very easy to understand and employ, allowing lawyers to easily access relevant information and documentation, track tasks, and manage their calendars.

NetDocuments

NetDocuments is a cloud-based document management software that provides lawyers with efficient management and storage for their digital clients and business files. It also offers options for integrating and sharing documents, making collaboration and workflow between teammates easier. As it prioritizes data security, NetDocuments is an excellent option for law firms that deal with very sensitive cases and information.

Westlaw

A comprehensive legal research software, Westlaw allows lawyers access to an incredibly extensive database of cases, statutes, regulations, and other legal material. It has an efficient search function that provides precise results and therefore helps lawyers conduct productive and proper research. It is a very good option for research and investigation purposes and saves huge amounts of time for legal professionals.

CosmoLex

CosmoLex works as an all-in-one legal accounting software that focuses primarily on the financial and practice management needs of a law firm. It provides features for time tracking, billing, accounting, and trust accounting, along with calendaring and task management tools that allow lawyers to do their everyday work in a much more methodical and practical manner. By automating their accounting tasks, CosmoLex provides lawyers with an efficient tool for generating invoices, tracking expenses and ensuring compliance.

MyCase

A cloud-based legal management software specifically designed to enhance productivity and communication It has features for streamlined case management, document management, and time tracking. MyCase also works on mobile, which increases their adaptability, and has very efficient client portal functionality, which makes communication and document sharing more secure. It works as a comprehensive solution for lawyers, allowing them to handle their cases from anywhere very efficiently.

Introducing Legal27: A Receptionist Team

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Apart from software, recent advances in technology have also introduced many virtual legal aids for lawyers, such as AI-driven receptionist teams.

Legal27 is one of them.

Integrating an AI-driven receptionist team will further enhance your efficiency and productivity.
Legal27, an intelligent virtual receptionist team specifically tailored for lawyers, is designed to assist law firms with their daily administrative tasks, freeing up your time to focus on more essential legal core duties.

Some of the services that Legal27 provides are:
Appointment scheduling: The receptionist team can efficiently manage your firm’s appointments, ensuring scheduling that syncs directly with your working calendar. Thus, you can save valuable time and avoid scheduling conflicts.

Call Management: Legal27 can handle incoming calls, identifying their purpose, addressing the need for information, and providing it based on the client’s inquiries.

Client Intake: The team can collect and organize client information, reducing administrative burdens for you and your associates and ensuring the accuracy of data collection.

24/7 availability: Legal27 provides a highly proficient service of understanding, handling, and managing your client’s queries 24 hours a day. It will also never call in sick, making sure you never, ever miss a call from anywhere. The AI-driven receptionist is available round-the-clock!

Contact us today to learn more about our AI-based receptionist services and how we can help your law firm operate more efficiently.

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Gabriela Díaz
Legal27
Writer for

✍🏻 Hey! I'm a Freelance writer and SEO. Spanish-English translator and teacher. Contact me if you want to work with me: gabdlatorre@gmail.com