Lemmings at Marktwirtschaft presenting their results.

Insights

Messenger platforms are still an emerging field. UX and interaction patterns, distribution strategies and scaling are still to be figured out. That said here are a few hand-selected nuggets of insight you might want to dive into.

General

This Is The Smartest Thing Facebook Ever Did

When One App Rules Them All: The Case of WeChat and Mobile in China

Why Chatbots will transform the world faster than Apps ever could

FUTUREGRAM#Chatbots

User Experience

8 principles of bot design

How to interact with bots? Dealing with the complexity of a new design paradigm

The secrets hidden in my chatbot logs: You don’t know how to talk to bots

I built a personal chat bot — Why I love it, and you’ll love yours too