How to Write User Documentation and Help Manuals

Bradley Nice
Aug 26, 2017 · 2 min read

by Bradley Nice, Content Manager at ClickHelp.com — software documentation tool

User documentation for end users is a place where they can get acquainted with product functionality, get their questions answered and generally find out more about the product.

But what is the value of a user manual for a company?

  • Increases user satisfaction;
  • Helps with case deflection;
  • Decreases the support team workload;
  • Creates a positive image for your company;
  • Becomes a marketing tool.

But in order to profit from these advantages, your documentation should be of high quality.

In the following article you’ll learn the steps towards high-grade user guides:

  • how to adjust it for your target audience;
  • how to make it structured;
  • how to design it;
  • how to write and test it.

Have a nice day!

Bradley Nice,
Content Manager at ClickHelp.com — best online documentation tool for SaaS vendors

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Bradley Nice

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Content Manager at https://medium.com/level-up-web 👈. I write about web design, web development and technical writing. Follow me on Twitter and Facebook

Level Up!

Level Up!

Stories for technical writers, web developers and web designers. It's time to level up your skills!

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