How to Write User Documentation and Help Manuals
Published in
2 min readAug 26, 2017
by Bradley Nice, Content Manager at ClickHelp.com — software documentation tool
User documentation for end users is a place where they can get acquainted with product functionality, get their questions answered and generally find out more about the product.
But what is the value of a user manual for a company?
- Increases user satisfaction;
- Helps with case deflection;
- Decreases the support team workload;
- Creates a positive image for your company;
- Becomes a marketing tool.
But in order to profit from these advantages, your documentation should be of high quality.
In the following article you’ll learn the steps towards high-grade user guides:
- how to adjust it for your target audience;
- how to make it structured;
- how to design it;
- how to write and test it.
Have a nice day!
Bradley Nice,
Content Manager at ClickHelp.com — best online documentation tool for SaaS vendors
