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Levity

Is AI here to take your job?

Image credits Tim Gouw

Gazing into the job market crystal ball: What the future holds

According to a 2018 WEF report on the future of jobs, the rise of artificial intelligence will create 60 million net new jobs by 2022. This net positive job growth will also usher in a significant shift in the quality, location, and security of these new roles.

Think job upgrades, not job replacements

The notion of continuous learning and the emphasis on critical thinking will pick up more momentum as machines take over all standardized operations. On the other hand, humans will finally invest more time and energy doing the work they love.

1. Process-based skills

Process-based skills apply to any mechanical or repetitive activities done within a very structured and predictable framework. Presently, these activities account for almost half of the daily activities of your workforce. They include everything from manufacturing items, accounting processes, customer on-boarding, fraud identification, filing documents, etc.

2. Quantitative reasoning skills

When it comes to data crunching and simple data processing, machines are unbeatable. You can also implement machine learning algorithms to automate tasks with unstructured data.

  • AI interaction designers — to communicate with team members for translating requests into machine functions
  • Simplicity consultants — to remove redundancies and streamline processes and technologies in your organization
  • Well-being coaches — to oversee a healthy shift in management policy between machines and humans to boost the collaborative effect
  • Analytic HRs — to leverage (AI-based) analytics for identifying talent and improving talent management strategies

3. Cross-functional reasoning skills

Once the automation of jobs that demand process-oriented and quantitative skills has reached a significant degree, AI will free us to climb up our skillset ladder to exercise cross-functional reasoning skills. In other words, free us to pursue creative and social abilities, which reflect the core of the human spirit that is (currently) inimitable.

  • Recruitment specialists: Assemble short-term freelance teams to complete highly specific projects
  • Insight enablers: Help your company tap into the insights hidden in your wealth of data
  • Freelance professors: Oversee in-house skill training to guarantee your organization’s continuous learning process goes smoothly
  • User interaction specialists: Enabling rich customer experiences and drive up customer loyalty

Conclusion

The two leading forces behind the renewed explosion of creativity and fulfillment in the job market triggered by AI will be:

  1. Reducing our cognitive load — the amount of information in our working memory — by delegating repetitive and deterministic processes to automation tools. The lower your cognitive load, the greater your creative output and overall feeling of fulfillment.
  2. A shift from predictive to prescriptive intelligence. Armed with clearer insights and context to our customer engagement due to automation tools, we now have a much better understanding of the “why” behind the data. Rather than just telling customers what they should do, sales workers, for example, can place their focus on why it’s in their best interest to do so — and this will empower your workforce. While robots take the lead on filtering and pre-qualifying leads, your sales teams focus on personalizing their messaging for high-quality leads to deliver what resonates with each customer and maximizes engagement.
  • A job that truly tests our abilities
  • Allows us to progress steadily
  • Gives us more autonomy
  • Fosters a sense of belonging

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Arne Wolfewicz

Reading to learn, writing to reflect. Growth @LevityAI. Say hi: @_ajascha