Large Healthcare System on track to Deploy 1,800 LG All-In-One Thin Client, IGEL Cloud Solution Workstations

Buffalo, New York-based Kaleida Health is the largest healthcare provider in Western New York, serving the area’s eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals are committed to providing the best possible outcomes and experiences for patients and visitors. With more than one million patients choosing a Kaleida Health facility annually, the organization was looking to modernize the digital experience for its clinicians and back-office support staff.

Kaleida Health was struggling with aging and inconsistent desktop hardware and evolving Windows OS support requirements that were taxing the organization’s internal IT resources. Hospital management’s desire to standardize on Citrix VDI for both on-site and remote workers meant the organization needed to identify a new software and hardware solution that would support simple and secure access to cloud workspaces.

“We selected LG thin client monitors early on because the All-in-One form factor supports both back-office teams and, more importantly, clinical areas including Workstation on Wheels carts,” said Kevin Conable, Director, IT Infrastructure, Kaleida Health. “We also liked the idea that LG thin clients let our medical professionals securely log in and access information and resources from one, protected data center.”

The LG All-In-One Thin Client (AIO) solution (model 24CK550N) — a 23.8-inch model with full HD resolution, IPS panels, and a dual-core processor — is an ideal workstation for demanding healthcare environments. This thin client model offers the healthcare professionals at Kaleida exceptional performance and cloud-ready connectivity for virtually any work environment.

“We determined the IGEL Cloud Workspace to be the leader for multiple reasons. IGEL is hardware agnostic, stable, and has a small footprint based on Linux OS. It also offers a great management platform, the IGEL UMS, for both on-site users and remote access,” said Conable.

Simple to deploy, manage and secure, IGEL OS and the IGEL management platform are designed to significantly reduce the time and money associated with endpoint management and patching traditional desktops. Highly scalable, even for businesses with hundreds of thousands of devices, IGEL OS can be installed on PCs, laptops, and thin clients and managed from the cloud or on-premises.

“Overall, the endpoints have been very stable and provide a tremendous opportunity to standardize our employees’ digital experience with the multiple vendors and the Windows OS issues we face today.”

Kaleida Health also reports that by using the automated management capabilities of IGEL OS, time spent patching and updating Windows OS has been reduced. This has improved efficiency, productivity, and security, and freed up internal resources to focus on more strategic projects and initiatives.

While the deployment of IGEL and LG began with clinical users, the plan is to extend it to the entire organization. Currently, Kaleida has approximately 300 LG endpoints powered by IGEL OS in its hospitals and clinics with about 50 of those endpoints being used remotely to access cloud workspaces. Kaleida plans to acquire an additional 1,500 IGEL OS licenses and LG endpoints.

“IGEL OS and LG All-in-One thin clients have been selected as our endpoint technologies of choice as part of our five-year strategic plan,” added Conable. “IGEL OS has improved the stability of our endpoints, enabled secure access to cloud workspaces for our clinicians and staff members, and streamlined Windows patching and management, which we estimate will lead to $2 million in savings for our organization over the next three years.”

LG AIOs have been verified for IGEL OS through the IGEL Ready program. IGEL Ready is an ecosystem of cutting-edge hardware, software, and peripheral solutions that have been verified for use with IGEL OS to deliver a powerful, productive, and secure user experience.

“IGEL OS has dramatically changed the way in which organizations like Kaleida Health approach end-user computing,” said Stephen K. Hu, Senior Director at LG Business Solutions USA. “We are proud to team with IGEL to help Kaleida improve their digital experience, and it’s gratifying to see how the healthcare organization is driving productivity and efficiency with our combined solution.”