Weekly Inspiration & Reading List Update 1709

We curated some interesting signs of emerging customer expectations and useful reads in the area of business development, brand building and customer experience.

Inspiration:

Innovation requires continuous discovery and inspiration. Our Signs of the Week are a collection of interesting signs we have recently added to our Inspiration-Hub:

5 Killer Practices Of How To Encourage Employee Innovation

What’s the best way to engage, encourage and sustain employee innovation input, and attract well thought-out ideas? 
Get inspired by our video here.

Favourite Reads:

Business Development

Brand Building

Customer Experience

  • Here’s proof that CX drives revenue. And 3 cautions that it may not. Explore article
  • The new battleground for marketing-led growth. Explore article
  • More than digital plus traditional: A truly omnichannel customer experience Explore article

If you want to understand emerging customer needs and shape your business model, brand strategy and customer experience to unlock future growth, please get in touch with us.