Life at Kayako
Stories about life, culture and working at Kayako.
The simple ingredient to superpower your support team
The simple ingredient to superpower your support team
“You can’t be what you don’t see.”For support agents working outside the buzzing hive of Silicon Valley, there’s one simple ingredient that their career may be missing. There’s an easy fix, but without adding this missing ingredient, it’s almost impossible for them to fulfil their potential. The effect is heightened as their career progresses — managers without it won’t be able to inspire their team, directors will be strategising blindly.Sarah ChambersFeb 29
