Michael Schade on working for users

Stripe
Stripe
Jul 14, 2016 · 2 min read

I was working on my own startup back in mid-2011. When I learned about Stripe, I had to try it out. I ended up getting an invite to the US beta in August and made my first successful API call just a few minutes later. My integration was working within the hour.

Then came my launch day. We were a two-person startup, and I had no clue what I was doing, so naturally I stayed up all night changing the product a bunch. However, my very first customer wrote in to say they couldn’t pay me. This is basically the worst feeling on a launch day: you’ve put in a bunch of work, someone actually wants to pay for your product, but there’s some invisible wall stopping them. I couldn’t reproduce it and felt helpless (and exhausted). Without any clue what to do, I turned to Stripe for help.

They wrote back in minutes and teamed up with me to sort it out. I was just a tiny startup, had barely done any volume, and was trying to sort out a bug *I* had created; yet, when I needed it, Stripe came to back me up.

The API was cool, but it wasn’t what got me hooked on Stripe–the people were. I’d never before encountered a company that cared so much about their users in *every* interaction; they were inquisitive and thoughtful at every step. And not too long after, I ended up coming here to strive to do the same for other users full time.

Help increase the GDP of the internet: www.stripe.com/jobs

Life at Stripe

Stripes around the globe are working together to increase the GDP of the internet.

Stripe

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Stripe

Life at Stripe

Stripes around the globe are working together to increase the GDP of the internet.

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