Introducing Emily — the chatbot that talks about end-of-life.

Haje Jan Kamps
Jun 20, 2017 · 3 min read

Creating crucial documents

The bot assists in the creation of three very important documents. The first is a Health Proxy nomination. This is a document that selects who you want to speak for you in case you are unconscious or otherwise unable to make your wishes known. Second is a set of priorities and wishes, set out in an Advance Directive: It outlines what you do and don’t want from your health care. Finally, an organ donation statement to opt in or out of organ and tissue donation. For each of these documents, Emily talks customers through the pros and cons, and helps make these very difficult conversations easier.

Breaking a taboo

Death is taboo for many, and it is not an easy conversation to have, but that’s what Emily is trying to address. Research indicates that people are curious and willing to research and discuss the topic in private. Emily is designed to prepare the documents to help people plan. Once the bot has helped with the legal documentation, she will help customers talk about their choices with their friends and loved ones.

Available in a number of US states.

At launch, Emily is aimed at 25 to 45-year-olds who are in relatively good health. Further down the line, we are planning to create versions of the conversation that apply to older people, and customers who are dealing with chronic or terminal illnesses.

LifeFolder

Exploring conversations about hard conversations.

Thanks to Daniela Bowker.

Haje Jan Kamps

Written by

Helping startups for a living and taking photos for fun.

LifeFolder

Exploring conversations about hard conversations.