UBERing it up in Hanoi during its testing phase week (Day 2 of 7)
Posted by Adrian Latortue LANGUAGE EN | VN Have you tried an Uber in Hanoi? Well this is your chance! Uber is offering…blog.uber.com
What?!
Me so happy. I have been juiced about Uber entering Hanoi. Reason being: cars in Hanoi are annoying.
Or in other birds:
If Uber is successful, it can reduce the personal usage of people and their respective cars in Hanoi. November 6th until November 12th! Let’s go babay!
Day 2 (Friday, November 8th, 2014)
You know the feeling you get, when you kiss someone, and they kiss you back.
That’s how I felt when I used Uber this morning.
Uber just worked.
When I requested Uber, it stated a 4 minute ETA — not only that, it showed a graphic of the car weaving through my neighborhood. (Nothing worse than the abyss of customer service, of Waiting for Godot, of waiting for something that may or may never come.)
A black Toyota Camry rolled up. The driver was chill. Spa music played, the strum of an acoustic guitar.
Moving forward, I think what would help Uber differentiate itself from its competitors would be drivers speaking small talk English, even a “Good morning sir/madame” would make the experience pleasant.
Day 1 (Thursday, November 7th, 2014)
is a fail, unfortunately.
…is free…because, they were never able to come at the time requested. (Hopefully, I still have 10 rides).
Dude calls me up right after I make the app request (good sign?) to tell me that the car is coming from Long Bien — and I know Long Bien — the program I work with has plenty of clients there.
So, why does the app state the car will get to me in 6 minutes? I know Long Bien, I know it won’t.
I, of course, made an appointment to talk to someone [about thethirsty (seriously)], and, I ain’t about to be late to an appointment. Of course I have to cancel this Uber request, because the app states it will get there in 6 minutes. I have planned my evening around Uber’s promise.
To paraphrase the late Jobs: “it’s just gotta work.” And someone had to call me.
Of course I tell dude I will go by motorbike instead.
To Uber’s foresight,
During our testing phase in Hanoi, we will have limited cars available. You may also experience longer than usual ETAs. But don’t worry — we’re working hard to put more Ubers on the system.
I want Uber to succeed. Please Uber, succeed moving forward.
