Helping others achieve success: Jeff Justice on teamwork and reaching goals
When it comes to working together, we believe our differences only make us stronger. We talked to a handful of Dropboxers in different roles about how they think our workplace culture, particularly our focus on diversity, has led them and their teams to success as they help us help the world work better.
Jeff Justice is a people person. As a lead for the Customer Success team, he’s responsible for maintaining post-sale relationships with large Dropbox customers, which he is passionate about fulfilling. Jeff works within a team filled with other enthusiastic, creative, problem-solving Dropboxers, the kind of people he says drew him to Dropbox years ago.
“When I met some of the people who were in the New York office, I wanted to be friends with them, I wanted to go out with them, I wanted to work with them, I just wanted to spend time with them. I was immediately captured by how intelligent, transparent, and supportive they all were.”
“The highlight of my career so far at Dropbox has been my team. They carry all the values of Dropbox and enact them every single day. This is not lip service — these people live and breathe our values. They are wildly attached to making sure that the culture of Dropbox exists, not only for themselves or for their teammates, but for our customers.”
In addition to the strong commitment to Dropbox values that leads them to success, Jeff affirms that his team is always able to keep progressing because it is comprised of many different voices. His mixed bag of previous work experiences as a radio relationship guru, band manager, and small business consultant have given him a unique outlook on customer relationships, but he maintains that his voice is never the most valuable one in the room.
“You need to have a variety of voices and thoughts at the table. But on top of that, I think that diversity also shows and proves that there are multiple ways to get to a successful end. There’s not just one path and pattern to be able to solve a problem or to reach a goal. If you have people who are willing to challenge and think outside of the box, or people who have a difference in experiences or background, then you’re really giving yourself the best opportunity to assess as many paths as possible in the quickest way and get there successfully.”
Jeff also sees how the diverse Dropbox teams around him help to create tools for different users across the world. The work he does is just one step towards achieving the overall goal of helping the world to work better, but Jeff is encouraged by witnessing new successes happen every day between groups that may not have been able to collaborate effectively before.
“I see so many examples of the world trying to work better, whether it’s the capacity of two disparate functions working together within one organization, or two organizations trying to reach the same goal in unison, or just individuals working side by side trying to complete a project together. By nature I want to help people; I always want to be the person to usher someone towards their happiness, towards the thing they want to accomplish. For me it’s fulfilling to know that what we do at Dropbox maybe doesn’t make the world a better place yet, but we can at least make it better for some people who are working together to actually accomplish that mission.”
We’re looking for more people like Jeff to add their voices and talents to the Dropbox team. To learn about open opportunities, check us out.