John MansourHow to Facilitate a Strategic Account Planning Meeting With CustomersIn its simplest form, strategic account planning is your ability to help customers define success in measurable terms, then lay out a…2d ago
Noa GanotinProduct CoalitionBuilding Trust Around Customer RequestsHandling customer requests is not always easy. Who takes charge of them? Who gets to make the decisions? And how do you say no when…Jul 252Jul 252
Customer Success CollectiveDo Customer Success Managers get a commission for expansion revenue?There’s no disputing the significant shift customer success (CS) has had over the last few years; it’s become increasingly pivotal.2d ago2d ago
John MansourHow to Facilitate a Strategic Account Planning Meeting With CustomersIn its simplest form, strategic account planning is your ability to help customers define success in measurable terms, then lay out a…2d ago
Noa GanotinProduct CoalitionBuilding Trust Around Customer RequestsHandling customer requests is not always easy. Who takes charge of them? Who gets to make the decisions? And how do you say no when…Jul 252
Customer Success CollectiveDo Customer Success Managers get a commission for expansion revenue?There’s no disputing the significant shift customer success (CS) has had over the last few years; it’s become increasingly pivotal.2d ago
Mike AlreendCustomer Service Skills: The Cornerstone of Professional SuccessCultivating Customer Centricity for Career Advancement2d ago
Cameron DeJongBeyond Buzzwords: Why Integrity, Honesty, and a Client-First Approach Should Be Non-NegotiableIn a world saturated with marketing hype, how do you find businesses that genuinely prioritize your needs? Let’s explore why integrity…Aug 69
Michelle SebekIs Customer Service Dead — Or Is it a Generation Thing?When I began my career, customer service was the lifeblood of any business. Fresh out of grad school, I landed my first job at a regional…2d ago
