support questions and answers

Here are answers to the most frequently asked support questions.

When will Android devices be able to start a Beam?

We are working to make this feature available on both mobile platforms. We know a lot of people would like this feature available for Android.

Why was my account disabled/banned?

For inquiries about a banned account, please reach out over email at with the subject line BAN INQUIRY [YourUserName]. Using this subject line will help get the information processed as quick as possible.

Note:’s social account will not be able to provide information as to why an account was banned. It can take up to 72 hours for a request to be processed.

How can I get the Store on my account?

Please e-mail with your username and in the subject line.

In the email, answer these questions: do you have an existing store? Do you have designs in mind?

With regards to the Store, does receive a high volume of inquiries and might not be able to respond to those who don’t qualify at this time.

I purchased coins and never received them. What do I do?

If you have purchased coins on but they have not showed up in your account, we’re happy to help. First, check the internet connectivity on your device — switching to wifi or cellular.

If that doesn’t resolve the issue, please e-mail with the subject line Coin Purchase Incomplete [YourUserName] and provide us the receipt from either the App Store or Google Play store as well as a screenshot of your profile page for us to track your order quickly.

I need to report a user immediately for harassment or misconduct. What’s the best way?

We appreciate any and all moderation help from community members. If someone has been acting inappropriately according to our community guidelines, you can help by e-mailing with the subject line ATTENTION: INAPPROPRIATE BEHAVIOR and sending ANY screenshots you have, including a screenshot of their profile.

I can’t cash out diamonds and I need to pay my bills! What’s going on?

There are a number of reasons a withdraw request may be rejected or delayed.

1.The Paypal account you provided is either incorrect or unregistered. Please check and try again. Always provide your email associated with your PayPal instead of the phone number.

2. The current maximum withdraw is $600 (USD) per day. Please wait until the next day to submit another request.

Tutorial video

In addition to’s internal auditing process, some payment requests may also be subject to PayPal’s 21-day temporary hold. Please allow at least 30 days for your payment to go through completely. We apologize for any inconvenience.

How do I delete my account?

Email with the subject line Terminate My Account [YourUserName]. After it is done, you will no longer be able to log in or view your previous broadcast recordings.

Got a new phone / reset phone / switched phones and can’t recover account.

How do I become an admin/moderator?

Broadcasters have the ability to make any viewer(s) admins during their streams. During a broadcast, clicking on a person’s name will reveal that functionality.

A broadcaster held a contest and then didn’t deliver the prize. What can I do?

The only contests and promotions can verify are those it puts on itself, with its partners. Please be cautious about any claims to provide reward by individual broadcasters.

If you’d like to report someone you think is violating’s community guidelines with malicious intent to defraud people, please contact us at to let us know.

These frequently asked questions are here as a way to get support answers as quick as possible. If these don’t fully answer your question or you need further assistance, please contact with a clear subject line.

For press outreach only, please email

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