The (Un) Official Guide To Online Shopping At Lazada Philippines By A Filipino Online Shopper
Years ago, it will come as a surprise if you hear someone say, “I am about to do some shopping at 3 a.m.” but today, it is something that is not so uncommon. Shopping is no longer limited to mall hours; Shopping has become an anytime activity, because online shopping is available to us 24/7.
It has been 21 years since Amazon.com (1994), the world’s biggest Internet-based retailer opened its “doors” for business to US consumers. Amazon.com started as an online bookstore and later on, diversified in selling DVDs, gadgets, home appliances and anything you can think of. In 2015, Amazon.com surpassed Walmart in market capitalization.
In Southeast Asia, e-commerc had a big comeback in 2011. Rocket Internet a German incubator with headquarters in Singapore, founded Lazada Group with the hopes of becoming the Amazon.com of Southeast Asia. In 2012, Lazada Group soft launched their websites in Indonesia, Malaysia, Philippines, Thailand and Vietnam.
In the Philippines, problems with slow Internet connectivity and with only a small percentage of the population having access to credit cards, it took a while before e-commerce caught up with the netizens. What is popular among netizens is the peer-to-peer online shopping, people post their products on classified ads websites such as OLX and lately on Instagram to sell products. Buyers and sellers meet-up and payments are usually in cash or by bank deposit.
Enough of the boring history of online shopping, and let us talk about my (Un)Official Guide to Online Shopping At Lazada Philippines
Online shopping is nothing new to me. I have purchased several items from Amazon.com and with other US based e-commerce websites. The only reason stopping me to try online shopping in the Philippines is my ‘misplaced’ fear in using my credit card to pay for my online purchases.
When I heard Lazada Philippines is having a big sale on November 11, 2015 and after I learned that some friends have been buying from Lazada for years. It was time to give it a try.
Ok, the last tweet really got me sold in trying Lazada.:)
Why is Lazada having an 11–11 Big Sale?
November 11 is Singles’s Day, a festival that is very popular among young Chinese people. 11–11 (Double Eleven) has been chosen as the date because the number “1” resembles an individual who is alone. Singles’s Day has become the biggest online shopping day in the world surpassing sales of both Black Friday and Cyber Monday.
The first time I went online shopping at Lazada Philippines. Read it here.
“I searched for an affordable watch, something I can use daily, nothing fancy and I found myself this very affordable, steel samurai red led watch for P169 that used to sell for P1,000. What a deal, I immediately purchased it and in 3 days I got the watch.” Share this on Twitter.
Lazada Philippines Website and the Lazada Mobile App
The Lazada Philippines website is accessible online at http://www.lazada.com.ph. Like a brick and mortar shopping mall, Lazada Philippines has nine “floors.” Each floor is dedicated to a group of products, for example if you are looking for the new Google Nexus 6P, you can click the Mobile & Tablets “floor”.
Special promotions, exclusive deals, events and mobile app information can be seen on the home page, as well as company information on payment, delivery and customer service.
Since most of us today are on our smartphones 24/7, Lazada Philippines has a mobile app which I recommend you download today. The mobile app is available for download at both the Apple App Store and Google Play. Online shopping at your fingertips 24/7 is a dream come true for any shopaholic.
The Lazada mobile app is easy to navigate. It is an exact copy of the website plus it has some added features like the Snap, Find and Shop which search products based on your photo, although the photo search is not as responsive as I thought it would be, it is a feature worth checking out in the future versions of the mobile app. On the app, you also find exclusive content, deals, promos and discounts.
Let’s Go Shopping
Window shopping takes a new meaning when you are using the Lazada mobile app, you can spend the whole day going through the whole catalog of products, read the product reviews and compare it with similar products available through the mobile app.
Lazada Philippines has partnered with select brands to offer products that are exclusive to Lazada. One of those products is the well-received Alcatel Flash 2, an affordable smart phone with exceptional features that can rival other mid-range models of other well-known mobile phone brands and the new Google Nexus 6P which is the best android phone this year according to the reviews.
Time limited offers. You can view the flash sale item on the website and on the app. Hurry up, the Flash Sale doesn’t last too long.
A Step to Step Guide to Lazada Shopping
- Do a search for the product you wish to purchase ex: Alcatel Flash 2.
- Add to cart, you can continue to shop or proceed to checkout.
- If you proceed to checkout, add your shipping address, this is where you want the item to be delivered.
- Choose your payment option, you can pay (COD) cash on delivery, visa, master card or paypal. They even offer installment plans for BDO credit card holders.
- To sign up, you can use your Facebook or Google credentials.
- You can now expect a confirmation email or an SMS message about your purchase.
- And when the item is ready for a delivery, Lazada and their courier service sends you an SMS message of the date when they are delivering your purchased item.
It is that simple; It is effortless shopping. If I only knew it would be this easy, I would have done my online shopping with Lazada years ago.
Indeed, Lazada Philippines is at the forefront of an online revolution when it comes to e-commerce in the Philippines. Online shopping is an option for Filipino shoppers, it is convenient, it is easy and it is safe.
On December 12, you have another chance to be part of the online revolution. Big savings and exclusive products will be on sale. “It will be a big mistake, huge… to miss it.”
Most Frequently Asked Questions
Safe and Secure Shopping
Understanding the importance of safe and secure shopping, Lazada provides their customers with a broad range of secure payment options including cash-on-delivery, where you pay in cash only when you receive your package.
All purchases on Lazada are guaranteed to be genuine products, new, not defective or damaged. If it is, simply return it within 7 days for a full refund under their Buyer Protection Program.
100% Buyer Protection Program
Depending on the applied Return policy, you may return your item within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
Enter your order number and email address
Press “Check now” to check your order status
What is the shipping rates and surcharges?
Lazada offers free shipping nationwide for orders above or equal to PHP 1000.
For orders below PHP 1000, a shipping fee will be applied:
In Metro areas — PHP 55
In Non-Metro areas — PHP 99
After successful verification (time frame: within 24–48 hours after ordered date), you can expect to receive your order within the following time frame
and depending on your geographical location.
In Metro Manila Areas: 1–7 Business days
In Non-Metro Manila Areas: 5–12 Business days
For any questions or feedback, please contact their Customer Service here or you can call their hotline at (02)795 8900.
For other questions you may have visit the Lazada Help Page here.