Co-authored by: Colin Barber, Vincent Zi and Indrani Gorti Introduction In the ever-evolving landscape of e-commerce, delivering exceptional customer experiences is a top priority for businesses. To achieve this, Data Engineering plays a crucial role in providing the right data at the right time to backend services. One essential aspect…

Co-authored by: JC Seok, Mefta Sadat, Alex Yip, Indrani Gorti, Julia Lee Introduction Online shopping has been around for many years and it has become a huge part of our everyday lives. The experience continues to improve and it’s more convenient than ever to find the products you are looking for…

The Online Prescription Management platform offers a personalized and convenient approach to prescription management that can be done from the comfort of home or on the go. Launched in 2017, the platform allows patients to manage their health with ease and helps pharmacists provide the best healthcare possible to them…

“Talk to customers” is a phrase often heard in Product. But user interviews are more complex than merely striking up a conversation with someone. Even the most prepared interviewer can run into a tough interview and be left feeling like things could have gone better. Conversations are like dances, and…

When I first started leading the Marketing Analytics & Insights team in March 2021, I was amazed with all of the curated datasets the previous team had built up in the preceding two years. It spanned a rich spectrum of marketing, product, transactional, and aggregated customer-level data. …

No surprise here: job interviews aren’t high on the list of things people enjoy doing. Whether you’re new to the world of work or a seasoned professional, interviewing is a natural stress inducer, partly because you can’t always predict the questions you’ll be asked. What if I told you that…

From a UX perspective, most homepages suck. It’s basically a fact of life. Most homepages aren’t built with the user (or customer) experience in mind. …

In the modern digital world, many of your online and even offline experiences are powered by Data Science and Machine Learning (ML). Getting a personalized song recommendation on Spotify, using Google Maps to find the quickest route to your friend’s birthday party, or tracking your Uber Eats order so you’ll…

In Loblaw Digital’s early days, the priority was to get our e-commerce businesses stood-up quickly. Given that, a decision was made to leverage an out-of-the-box Monolith platform solution to build on. If you’re unfamiliar, Monoliths are single-tiered platforms in which all components are interdependent and reside in a single application…