Customer Self Service — Display Images of Found Items Online
Imagine after losing your cell, there was a way to check the website of the company you suspect to have lost it at and see all of their found phones for yourself. With images and all. Awesome, right? And indeed, it is! As a customer, you’ll quickly calm down when you see your lost property was found and is being kept safe. Then all they need to do is immediately claim the item. Done!
From a company perspective, the process is also amazing for multiple reasons. There are less calls to manage and the customer can use the unique self-service portal online. The only investigative work for staff starts when the claim process is initiated — but from our experience, Lost and Found staff are experts in positively identifying ownership of an item.
The Lost and Found Software Self Service Portal
Lost and Found Software Self Service Claim
Publishing the found entry is somewhat a philosophical question.
Yes, it brings a lot of release to the staff. But there is also some danger when it comes to detailed images being published. Often enough, the employees logging items don’t know if the picture will end up online.
There are, however, tripwires to be avoided. The customer self-service portal should refrain from publishing full names and pictures of family members as well as the chat communication on the homescreen of a smartphone, tablet or laptop online! Or even worse, police reports, IDs, or other official documents.
In this example found on the site of an alternative lost and found provider, WE had to remove the personal information to keep the customer safe:
Publishing your found property online may collide with company policies and GDPR, so everybody needs to decide for themselves (and their customers) if that is a path worth pursuing. Lost and Found Software offers the best solution when it comes to customer self-service, even beyond mere online inventories. With us, you can decide to show pictures or not. You can make use of the service, but not show generic pictures instead. Customers submitting a claim or lost item report are able to update their submission at any point.
Our experts are always happy to discuss the pros and cons concerning online lost property inventories, customer self-service, or any other matter regarding Lost & Found. Reach out to us via www.lostandfoundsoftware.com
About Lost and Found Software
LostandFoundSoftware.com is the leading Lost and Found Software provider for all modes of travel, delivering Lost and Found solutions for airlines, airports. public transport, municipalities, and more. We co-innovate with our customers, who are industry leaders worldwide, to provide an easy, seamless, safe, and sustainable Lost and Found experience.
Today, our solutions drive operational efficiencies at more than 1,500 organizations while delivering the promise of the best Lost and Found experience globally. Lostandfoundsoftware.com provides the most innovative technology solutions that help to reunite customers with their belongings.
