Lost and Found powered by Image Recognition

Using Image Recognition Technology to Accelerate the Return of Lost Items.

HaveItBack is the largest global lost and found network, connecting people who lost items with those who have found them and helping companies to establish a efficient lost and found system.

How does it work?

HaveItBack’s image recognition system automatically identifies the type of found item, color and location where the item was found. Even details such as brand, serial numbers or info on IDs can be recognized. The system learns from its mistakes and information can be enhanced or corrected by manually editing information. Multiple additional variables are taken into account as the system learns the patterns of consumers in real spaces.

When, for example, taking a picture of sunglasses that are initially recognized as reading glasses, the system learns over time that the dark lenses are a unique identifying property. Or that it is more likely to find a snowboard than a skateboard at certain locations.

The implemented image recognition technology uses the most recent “deep learning” technologies for accurately characterizing images. Information is verified and additional information is added by users to create a fast and comprehensive item entry. Found items are then submitted into the database using this rich classification information. These items are then immediately searched against the database and rapidly matched with lost items as specified by customers.

Lost and Found Software with Image Recognition Technology

With the addition of image recognition technology into the Lost and Found Software, customer service representatives can now automate the registration of found item with extremely high quality. The customer service simply takes a picture of the found item for fast and automated registration into the lost and found database, making the item’s availability for customers looking for their items known. Customers can also report their lost items by sending an image via the appropriate online form. The Lost and Found Software is designed to significantly decrease the company’s workload, increase service capabilities, and at the same time improve customer satisfaction.

HaveItBack provides millions of lost and found items from thousands of public and private sources across 196 countries, making the customer experience and customer journey at airports easier than ever before.