Taking the Initiative: Identifying 219 AirPod Owners per Month
Working in a Lost and Found department can be a daunting task, especially with the increasing traffic and the corresponding surge in lost items. The COVID-19 pandemic further exacerbated the challenges by causing staff shortages across various departments. However, companies that have invested in Lost and Found Software can now breathe a sigh of relief. This innovative system not only eases the workload but also allows employees to dedicate more time to customers and investigations. In this article, we will delve into a fascinating example of exceptional work observed at airports utilizing our software, demonstrating how the implementation of advanced solutions can make a significant difference.
The AirPods Anomaly
Let’s explore an extraordinary case at one of our airports, which handles over 70 million passengers annually. Astonishingly, this airport finds an average of 219 AirPods per month. Now, you may wonder, what happens when they discover AirPods? Well, this airport takes meticulous steps to identify and reunite the lost AirPods with their owners.
Bluetooth Linking
To tackle the challenge, the airport staff links each AirPod to a phone in order to identify its Bluetooth name and note it down. When an iPhone comes into close proximity with the AirPods, a message appears on the phone. Normally, this message displays the name of the AirPods and confirms that they do not belong to the phone’s owner. However, some AirPods owners take the initiative to rename their devices with additional information, such as their phone number or email address, which aids in the recovery process.
Lost Mode Activation
For certain AirPods models (such as AirPods 3rd generation, AirPods Pro 1st and 2nd generation, and AirPods Max), the Lost Mode feature can be activated. When this mode is triggered, a message containing the owner’s contact information appears on any nearby iPhone. This valuable functionality greatly increases the chances of finding the rightful owners.
Leveraging Lost and Found Software
The seamless execution of these steps is made possible by the implementation of Lost and Found Software. By automating the registration process, the software eliminates the overwhelming task of managing a vast number of lost items. Each item, regardless of its value, is deemed important and worthy of return. The software’s intelligent matching capabilities, powered by artificial intelligence, identify patterns entered by users and cross-reference them with information provided by customers in their inquiries.
The Significance of Going the Extra Mile
The exceptional efforts undertaken by the airport staff demonstrate the positive impact of Lost and Found Software on operations. By streamlining the process and reducing the burden on the team, the software allows employees to devote more time to interacting with customers and conducting thorough investigations. This commitment to going the extra mile not only enhances customer satisfaction but also significantly improves the chances of reuniting lost items with their owners.
