Why charge customers $25 to get their $5 charger back?

Image for post
Image for post
To expensive to get your chargerback

Do you already have a Lost and Found solution in place? Does your current provider charge your customers for every lost item so that, in the end, your customers is paying for? Was your current software developed a long, long time ago, on an operating system far, far away — or feels as if it was?

Then this article is for you! Let’s walk you through the newest developments in Lost and Found technology and give you the chance to see what most of your current providers are missing.

Ask yourself: How does your provider earn money and how is their system set up? If the Lost and Found process you face doesn’t take priority over (additional) services with which revenue is generated, you can draw immediate conclusions. If you can’t, your customers surely will. They notice being charged overpriced services which ultimately gives you a bad reputation.

There are providers out there taking high fees on top of the return shipments from your clients.

Outsourcing the shipment process is a smart move on your part. But choosing a Lost and Found provider that builds their revenue model not on the needs of your organization and your customers, but on a the business case of charging your customers extra services at high prices, will backfire.

“They asked me to pay $25 to get my $5 charger back.” — Unsatisfied Customer

Lost and Found Software and Customer Search Engine

Both a technology driven enterprise and consumer solution is the approach Lost and Found Software has chosen to ensure satisfaction on all sides of the Lost and Found process.

The benefits of Lost and Found Software are plenty:

*ascertained through measurements at major US and German airports, public transportation services and hotels

The goal is to make the Lost and Found customer journey and staff experience as smooth and pleasant as possible.

Lost And Found Software

We help keep you informed of new Lost and Found Inventions…

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch

Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore

Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store