Loud Updates
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Loud Updates

Best Practices for Dealing with Calls

Best Practices for Dealing with Calls — abstract illustration
Image by Wavebreakmedia on depositphotos

Best practices for call handling

Without a map or GPS system it is difficult to reach your destination. With Customer Service Representatives (CSRs), best practices for calls serve as their roadmap to customer service excellence.

The best practices for call handling fall into four areas. These are:

  1. preparing for the call,

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Sorin Dumitrascu

Sorin Dumitrascu

A trainer, business consultant and author specialised in human resources, project management, computer literacy and career development.