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Loud Updates

Dealing with Abusive or Irate Customers

Look Beyond the Anger and Understand Customer Reaction

Dealing with Abusive or Irate Customers
Image by minervastock on Depositphotos

When dealing with an irate customer, it can be frustrating to keep your cool such as when they are screaming and yelling. However, it is important to know that the only way to change their behavior is to remain calm. You can only do this if you are not taking the customer service situation personally.

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