Loud Updates
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Loud Updates

Dealing with Emotional Customers

Reduce the Time it Takes to Resolve Customer Issues

Dealing with Emotional Customers
Image by DCStudio on Yayimages

Managing customer calls is a challenging and complex task. Navigating the customer’s needs and providing the right level of service is key to maintaining a positive customer relationship. How can you best handle emotional or unfocused customers on the phone or email, and manage to get the best results? You need to keep…

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