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Documenting Processes and Procedures

Draw upon the knowledge and information provided in an array of documents

Documenting Processes and Procedures — abstract illustration
Image by tashatuvango on depositphotos

The types of process documents

It is helpful to categorize the wide range of documents a Customer Service Representative (CSR) might use according to how broad or narrow the focus of that document is.

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Sorin Dumitrascu

Sorin Dumitrascu

A trainer, business consultant and author specialised in human resources, project management, computer literacy and career development.

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