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Loud Updates

How to Choose the Right Escalation Mechanism for Your Customers

Passing on Complaints: What Escalation Involves and Why It’s Important

How to Choose the Right Escalation Mechanism for Your Customers
Image by mrdoomits on Yayimages

The oftentimes difficult position of customer service representatives is made even more difficult when the customer has a difficult customer service issue. This can be compounded by the fact that customer service representatives are not

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Sorin Dumitrascu

Sorin Dumitrascu

A trainer, business consultant and author specialised in human resources, project management, computer literacy and career development.