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Loud Updates

Quality Assurance for Customer Service Representatives

How to make sure that consistency, efficiency, and cost effectiveness are the basis of support center processes

Quality Assurance for Customer Service Representatives

Quality assurance is the process of ensuring that products or services are of the highest quality possible. This is done by inspecting them before they are released to the public…

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Sorin Dumitrascu

A trainer, business consultant and author specialised in human resources, project management, computer literacy and career development.