Loud Updates
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Loud Updates

Using the Problem-solving Model

Understand the general approach to dealing with most customer issues

Using the Problem-solving Model — abstract illustration

Critical thinking

Customer Service Representatives (CSRs) are faced with a wide range of problems every day. They are expected to deal with or solve these problems quickly and professionally.

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Sorin Dumitrascu

A trainer, business consultant and author specialised in human resources, project management, computer literacy and career development.