OPI2 — Blog
Jul 19, 2016 · 6 min read

When Mayor Fischer created the Office of Performance Improvement in 2012, he introduced his concept of the job. According to this concept, each Metro employee has three parts to their job: daily work, continuous improvement, and breakthrough (or innovation) work. The job is our lifeblood at Louisville Metro Government, and it is our duty at OPI2 to make sure that every employee lives and breathes it. Now, we obviously cannot make that happen alone for our 6,000 employees. If we were Justin Bieber, we would call in our Beliebers, but we at OPI2 have decided to keep it nerdy and call them our performance advocates.

This year, with the help of one of our long-time performance advocates, we took steps to start our own improvement and innovation leadership program. After focus groups with our current performance advocates and leadership from various departments, the OPI2 Executive Fellows Program was born. Over the next year, the first cohort will dedicate themselves to even more performance work and help cascade improvement and innovation to Metro employees. They will add additional leadership opportunities and skills to their already impressive resumes, and help OPI2 make Louisville Metro the standard for world-class government. After a competitive application process, seven individuals were chosen as our first fellows. Learn more about them and their improvement journeys below.

Carol Boyle, LMPD, Criminal Justice Specialist

Carol Boyle began her career with the Louisville Metro Police Department (LMPD) in June 2005 as a Criminal Justice Specialist. She has a Bachelor of Arts in Mathematics and a Masters of Business Administration. Carol has earned her Six Sigma Green Belt and Balanced Scorecard Professional Certification while employed with the LMPD. As a Criminal Justice Specialist, Carol writes and revises policies and procedures for the LMPD. She is also responsible for creating forms, updating the public website, and conducting research in addition to helping with strategic planning and the LouieStat program. In her free time, Carol enjoys playing volleyball, running her ice cream business, Polly’s Freeze, and spending time with her husband and family.

Jennifer Corum, Director, LMPD Real Time Crime Center

Jennifer Corum is the founding Director of Louisville Metro Police Department’s (LMPD) Real Time Crime Center (RTCC), which was created in November 2014. Before that, Jennifer worked as a Crime Analyst with LMPD starting in 2006. Now, Jennifer continuously strives for improvement and expansion of resources in support of her team at RTCC. Jennifer holds a Bachelor of Science in Criminal Justice from Indiana University Southeast and a Six Sigma Green Belt Certification. She is a certified Law Enforcement Instructor, was named LMPD’s Civilian Supervisor of the Year for 2014, and was a team member of Louisville Metro Government’s Daily Work Warrior Team Award for the creation of the Real Time Crime Center and LMPD’s expansion of its MetroWatch camera system for 2014. She lives in Southern Indiana with her husband.

Greg Davis, Office of Management and Budget, Financial Systems Administrator

Originally from Lost Creek West Virginia, Greg arrived in Louisville after spending seven years in Ohio. While in Ohio, he earned his Bachelor’s degree from Cedarville University and then served as the Business Director for the Cincinnati Shakespeare Company. Since starting with Louisville Metro Government as a budget analyst in 2005, Greg has served in various roles throughout numerous departments in the city. Most recently, he accepted a position leading the financial systems team in the Office of Management and Budget to provide departmental and enterprise-wide solutions to better ensure the fiscal integrity of Louisville Metro.

Greg’s greatest honor has been serving nearly the last eight years with his wife and five children as a foster family. They have had the pleasure of welcoming over forty different children into their home in various capacities, reunifying multiple children with their biological families, and adopting three as forever Davises. Their family’s mission is to love with a reckless abandon those who have received it the least.

Claude Jeffries, Fleet and Facilities Truck Shop, Fleet Supervisor

Born and raised in the Louisville Metro area, Claude started with the City of Louisville in 1997 and has worked with the department of Fleet Services for 19 years. In 2014, Claude worked with the Office of Performance Improvement and Toyota Production Systems on a project with the fleet service garages, a project that drastically improved shop operations. He enjoyed the challenge of the project, working with others to improve productivity in the shops, and learning new skills to use in his daily work. He was particularly happy to take away the idea that the way something has always been done is not necessarily the best or most efficient way. Claude has been married for 26 years to his wife Carolyn. They have three children: Justin, Samantha, and Marissa, and several foster children over a seven year period. Claude has enjoyed his career with Louisville Metro Government and is looking forward to expanded opportunities.

Jordan Mudd, EMS, Personnel Coordinator

Jordan Mudd began his career with Louisville Metro Government as an intern in 2004, progressing in his career in both the Human Resources and EMS departments. He currently oversees HR operations for Emergency Services. Jordan has a Master’s degree in Industrial and Organizational Psychology and has earned several certifications while at Metro Government including SPHR, Lean Leader and Six Sigma Green Belt. Since 2012, Jordan has led multiple continuous improvement projects and has served as a team member on several cross functional teams. He also serves as a LouieStat Analyst and a Strategic Planning Liaison for his agency. Jordan lives in the Germantown-Schnitzelburg neighborhood with his wife and four children.

Heather Plowman, Develop Louisville, Executive Administrator

Heather Plowman is a 15-year veteran of local government. She began her career in administration with the Bowling Green Police Department in Bowling Green, KY. While there, she earned her Master’s Degree in Public Administration. She relocated to Louisville in 2008 and has embraced the city as her new home. Heather’s Metro career has included positions in the Office of Management and Budget, Community Services and Revitalization, and her current position as Executive Administrator of the Administrative Division of Develop Louisville where she serves as both the LouieStat Liaison and co-Strategic Planning Liaison. Outside of work, Heather enjoys attending plays, concerts, and sporting events with her husband.

Chad Scott, EMS, Lt Colonel, Quality Assurance, Education and Alternative EMS Programs

Chad Scott began his Emergency Medical Service (EMS) career as a volunteer for the Fire Department and EMS system in his hometown of Carrollton, Kentucky. In the early 1990s, after completing paramedic school, he moved to Louisville in pursuit of a paramedic career. In the late 90s he left Louisville to become the EMS director of his hometown. But after moving around the state a bit, he realized that he and his family wanted to be in Louisville. Since returning to the city in 2010, he became Operations Manager over EMS and was promoted recently to Lt. Col. over quality assurance, education, and alternative EMS programs for Emergency Services.

Chad is married to Amy, a wonderful, caring wife and mother of three handsome young men. In March of this year, Chad and his family adopted a newborn baby girl named Sarah. Chad earned his Bachelor’s degree from Indiana Wesleyan University and is currently pursuing a Master’s of Public Administration at Eastern Kentucky University. He began his performance improvement journey in 2013 with the Lean and Six Sigma Green Belt training programs. Since then, he has completed three Green Belt projects, and is currently leading a Six Sigma Black Belt project. He is an active participant in his department’s strategic planning and LouieStat processes.

For more information, please contact Kaci Grant, Senior Performance Coach, at kaci.grant@louisvilleky.gov.

Improve and Innovate — Louisville Metro

The official publication for Louisville Metro Government’s Office of Performance Improvement & Innovation in Louisville, KY

OPI2 — Blog

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The official blog for Louisville Metro Government's Office of Performance Improvement & Innovation! Louisville, KY

Improve and Innovate — Louisville Metro

The official publication for Louisville Metro Government’s Office of Performance Improvement & Innovation in Louisville, KY

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