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Two ears, one mouth

Two ears, one mouth

Dealing with customers or potential customers effectively requires you to use your facilities in roughly the same portion that you have…
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Nathan Smale
Start specific, later for global domination

Start specific, later for global domination

Many entrepreneurs and many business people dream of creating the next big thing. This is a completely understandable goal, it’s rewards…
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Nathan Smale
The Cost of Secrets

The Cost of Secrets

Guard your ideas, keep your plans close to your chest, you mustn’t let people know what’s happening for fear of them stealing your idea —…
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Nathan Smale
Surprise and Delight

Surprise and Delight

Surprise and Delight’ is my favourite feature of any new product.
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Nathan Smale
Easy Come, Easy Go

Easy Come, Easy Go

Everyone knows the old saying “Easy come, easy go”.
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Nathan Smale
Staff churn — opportunity?

Staff churn — opportunity?

It is generally accepted that it is not great to see a good staff member go, as with most things in life, if you look for it you can put a…
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Nathan Smale
The process of ideation

The process of ideation

When looking to solve a problem creatively there are a variety of ways to think about tackling a problem:
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Nathan Smale
The Role of Brainstorming

The Role of Brainstorming

Every opportunity to innovate should include a brainstorm of some sort. This may be a more traditional group in a room spitballing ideas…
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Nathan Smale
Brutal Simplicity

Brutal Simplicity

Brutal Simplicity
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Nathan Smale
Simplicity in all aspects. Take a different perspective.

Simplicity in all aspects. Take a different perspective.

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Nathan Smale
Major Change Vs Incremental Change

Major Change Vs Incremental Change

Both Major change and Incremental change can be at the heart of innovation, ideally they should work together. Major change can spark a…
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Nathan Smale
In business, you can’t take a single customer for granted.

In business, you can’t take a single customer for granted.

If you treat each interaction as if they are the only one that matters, you may be surprised by the paradigm shift in how you interact and…
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Nathan Smale
Ways to innovate

Ways to innovate

This may not seem new to you, and if not, great, but there seems to be many people unsure of how or why to innovate. There are entire…
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Nathan Smale
The cost of culture

The cost of culture

It is true there is a cost to create a real culture, there is a cost associated with the time that you need to put into creating a culture…
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Nathan Smale
‘Changers’ Vs. ‘Stayers’

‘Changers’ Vs. ‘Stayers’

Certain people have the urge to push boundaries, make change, build on things. Conversely some people are content with keeping things the…
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Nathan Smale
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