SaaS

The 10X Club + 10 Years

Valuations for publicly traded SaaS businesses are bananas right now. At the time of this post, Zoom’s enterprise…

When Setting Top-line Goals, 3 Perspectives are Better than One

Pulling Up from the Weeds of “I Can Do That”

Note: This is a loosely defined “Part 2” to a prior post entitled: “Pulling Up…

Three of the Most Empowering Words a Boss Can Say

Customer Effort > Customer Satisfaction? Not So Fast…

Exceeding Customer Expectations is…the Wrong Goal?

Variety is the Spice of Life When it Comes to Operator-Investor Interactions

Just Say No to Being an “X-led” Company

People say it all the time, usually with great pride: “We are a sales-led company.” Or, in…

8 Steps for “Making the Most of a Good Crisis”

There’s some debate about who first said, “Never waste the opportunity offered…

They Can Handle the Truth: Communications Tips for Leaders during Crisis