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The Irony of Dashboards

The Irony of Dashboards

I’ll admit that I love a good dashboard. As an aid to SaaS operators seeking to optimize business performance, dashboards can be…
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Todd Gibby
10 Tips Toward Messaging Clarity

10 Tips Toward Messaging Clarity

As he does in his blog with astonishing frequency, David Cummings last week put his finger on a pervasive problem in startups: complexity…
Go to the profile of Todd Gibby
Todd Gibby
SaaStr Build: 5 + 5 Takeaways in 5 Minutes

SaaStr Build: 5 + 5 Takeaways in 5 Minutes

Bullishness and optimism in the air at SaaStr Build. Here’s to another year of sustained market strength.
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Todd Gibby
The 10X Club + 10 Years

The 10X Club + 10 Years

Valuations for publicly traded SaaS businesses are bananas right now. At the time of this post, Zoom’s enterprise value relative to its…
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Todd Gibby
When Setting Top-line Goals, 3 Perspectives are Better than One

When Setting Top-line Goals, 3 Perspectives are Better than One

Tis the season…not for jolliness…but for annual forecasting. Countless companies spend the month of December frantically closing out the…
Go to the profile of Todd Gibby
Todd Gibby
Pulling Up from the Weeds of “I Can Do that”

Pulling Up from the Weeds of “I Can Do that”

Note: This is a loosely defined “Part 2” to a prior post entitled: “Pulling Up from the Weeds of Cash Conservation.”
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Todd Gibby
Three of the Most Empowering Words a Boss Can Say

Three of the Most Empowering Words a Boss Can Say

It was 2001; and my boss was impressive — some would say intimidating. A whiz-kid founder and CEO of a fast-growing start-up that had…
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Todd Gibby
5 Themes from the TOPO Virtual Summit (with a Little Help from my Friends)

5 Themes from the TOPO Virtual Summit (with a Little Help from my Friends)

From time to time, we use this forum to share observations and trends from webinars or virtual conferences (here); and sometimes we invite…
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Todd Gibby
Walking a Mile: Guideposts on the Customer Journey

Walking a Mile: Guideposts on the Customer Journey

The television series Undercover Boss has been a guilty pleasure of mine for years. Now entering its eleventh season, the show features…
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Todd Gibby
SaaStr Annual at Home: 10 Quick Takeaways

SaaStr Annual at Home: 10 Quick Takeaways

As a card-carrying introvert, I’ve always found industry conferences to be exhausting. Likewise, over recent months, Zoom Fatigue…
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Todd Gibby
Exec Coaching for Coachable Execs

Exec Coaching for Coachable Execs

It is a good thing to be “coachable,” meaning capable of being easily taught and trained to do something better. It’s easy to understand…
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Todd Gibby
Customer Effort > Customer Satisfaction? Not So Fast…

Customer Effort > Customer Satisfaction? Not So Fast…

A prior post explored the concept of customer effort as a critical driver of customer loyalty. That piece referenced Gartner research /…
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Todd Gibby
Exceeding Customer Expectations is…the Wrong Goal?

Exceeding Customer Expectations is…the Wrong Goal?

“The key to customer loyalty is an effortless customer service experience.” These seemingly innocuous words caught me flat-footed and…
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Todd Gibby
Operational Readiness: The Overlooked “Other Stuff”

Operational Readiness: The Overlooked “Other Stuff”

A previous post on this blog shared observations about high-stakes SaaS product development initiatives; and a follow-on piece took a…
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Todd Gibby
Variety is the Spice of Life When it Comes to Operator-Investor Interactions

Variety is the Spice of Life When it Comes to Operator-Investor Interactions

This blog typically focuses on sharing observations from the twenty years I spent operating small-scale SaaS businesses. This post takes a…
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Todd Gibby
Who Should be on the Bus: A Shortcut to Getting There

Who Should be on the Bus: A Shortcut to Getting There

It’s easy for leaders to get caught up in the day-to-day of running small-scale businesses. Particularly during challenging times, it can…
Go to the profile of Todd Gibby
Todd Gibby
Just Say No to Being an “X-led” Company

Just Say No to Being an “X-led” Company

People say it all the time, usually with great pride: “We are a sales-led company.” Or, in businesses with deep technical roots, it might…
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Todd Gibby
8 Steps for “Making the Most of a Good Crisis”

8 Steps for “Making the Most of a Good Crisis”

There’s some debate about who first said, “Never waste the opportunity offered by a good crisis.” (N. Machiavelli, W. Churchill, R…
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Todd Gibby
They Can Handle the Truth: Communications Tips for Leaders during Crisis

They Can Handle the Truth: Communications Tips for Leaders during Crisis

In the 1992 legal drama film “A Few Good Men,” Colonel Nathan Jessep (Jack Nicholson) barks an iconic and scathing reproach to Lieutenant…
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Todd Gibby
Pulling up from the Weeds of Cash Preservation

Pulling up from the Weeds of Cash Preservation

I remember being trapped for days in forecast models, repeatedly scouring a laundry-list of line-items to be considered for cost-cutting.
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Todd Gibby
Rule of Holes (Part 2): More Thoughts on Answering Deceptively Difficult Questions

Rule of Holes (Part 2): More Thoughts on Answering Deceptively Difficult Questions

This blog recently featured a post that invoked the First Rule of Holes (“Stop Digging!”). That piece had been triggered by some…
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Todd Gibby
The Case for Drop Allowance: An Under-Used SaaS Metric

The Case for Drop Allowance: An Under-Used SaaS Metric

When I joined my first subscription-based software business in 1999, the term Software-as-a-Service wasn’t even a thing. Since then, SaaS…
Go to the profile of Todd Gibby
Todd Gibby
“The first rule of holes: when you’re in one, stop digging!”

“The first rule of holes: when you’re in one, stop digging!”

The “law of holes” was drilled into my head as a kid; and it is sound advice. The problem, of course, is proactively identifying whether…
Go to the profile of Todd Gibby
Todd Gibby
Setting Cloud Services Strategy: 5 Lessons from 5 Years

Setting Cloud Services Strategy: 5 Lessons from 5 Years

In a previous post, I shared observations relating to the process of re-platforming a SaaS solution. I was grateful when a former…
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Todd Gibby
CEO as…Chief Conversation Officer?

CEO as…Chief Conversation Officer?

The CEO role can be described in countless ways. One definition comes from the Corporate Finance Institute, which states: “The CEO is…
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Todd Gibby
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