Reasons to Love Main Street Hub: Reputation Management
When you partner your local business with Main Street Hub, you get a dedicated team of experts using cutting edge technology to help your business look its best on social media and online review sites. This includes a tool to collect and consolidate every review that comes in for your business on platforms like Facebook, Yelp, Google, and TripAdvisor, as well as a talented writer to craft personalized responses for each and every review.
According to a recent study, 73% of consumers say that positive online reviews instill trust in a local business, and 84% of consumers trust an online review as much as a personal recommendation. This means that when someone in your local area looks at your business’ review site, they are likely to make a purchasing decision based on what they see. By monitoring your reviews, responding on your behalf, and capturing the voice and essence of your business, we make sure that your platforms provide an authentic representation of the excellent customer service you offer your local community.
Ready to let Main Street Hub help you take control of your online reputation? Click here to get started!
Here are five things to make you fall in love with our do-it-for-you reputation management:
1. We create and claim your Yelp, Google, Facebook, and TripAdvisor pages
When you sign up with Main Street Hub, you get a dedicated Platform Specialist to create your business’ profile on any sites that you weren’t previously using for your business, to claim any existing pages you have out there, and to troubleshoot any technical issues that might arise over the course of our partnership. We take the technical and operational stress of managing these sites off your plate so that you can go back to running your business.
Learn more about our mighty team of Platform Specialists here!
2. We make your pages look great
When a consumer clicks to your review site, it should have the same impact as when they walk in the doors of your business. We create that effect by featuring your business’ best photos, writing a captivating description of your products and services, and ensuring that all of your business information is accurate and up-to-date.
Meet the team of Brand Planners responsible for creating beautiful visual branding for your business!
3. We respond to every new review
As a local business owner, you know how important word-of-mouth is for getting new customers in the door. The same is true online, which is why your dedicated Community Manager will craft a timely, tailored response to every single review, positive or negative, that comes in for your business.
When a happy customer leaves a great review, we’ll send a genuine message of thanks and invite them back again soon. And, we’re experts at smoothing over less-than-perfect experiences, too.
Remember, these review responses are not only for the benefit of the reviewer. Every consumer that visits your Yelp, Google, or TripAdvisor page is looking to see what kind of customer service they can expect when they pay you a visit. We help you put your best foot forward with every potential customer.
If you respond to your online reviews yourself, you’ll want to see these review response tips from our Community Managers!
4. We flag any reviews that go against guidelines
We are here to protect your reputation online — we will not let your page be overwhelmed by anything false, misleading, or inflammatory. We make sure that every public review on your page is an honest report about your business by flagging any reviews that go against the guidelines of the review platform.
Facebook, Yelp, Google, and TripAdvisor all have slightly different rules and regulations. We’ll keep a watchful eye on each platform to give you peace of mind while taking care of your business.
Learn how to flag a review on Yelp in four easy steps on our blog!
5. We get you more great reviews
Every review that comes in for your business on a particular platform has an incremental impact on your business’ star rating on that site. We don’t stop at responding to negative reviews and flagging the ones that are unfair to your business. We also take on the responsibility of helping you bolster your reputation and bring in more positive testimonials by cross-promoting your your Yelp, Google, and TripAdvisor pages across your social media channels!
Learn more about what we take care of for your business’ social media in Reasons to Love Main Street Hub: Social Media Management!
For restaurants in particular, an increase of one star can increase revenue by 5%-9%; for hotels, customers are 3.9 times more likely to choose a hotel with a higher rating, even if that hotel is more costly than another option. This goes to show how important it is to have public, positive reviews on your pages.
By inviting your fans and social media followers to leave great reviews, we’re helping you bring in more positive word-of-mouth, boost your star rating, and get more business.
Too busy to commit to monitoring your online reputation? Don’t worry — Main Street Hub is here for you!
Looking for more Reasons to Love Main Street Hub? Fall for our Social Media Management and Email Marketing services next.
