Top tools for conducting a UX audit
A UX audit is a process that assesses a digital interface by delivering a thorough report on potential usability problems and making recommendations for enhancements based on heuristics.
In a UX audit, the evaluator will examine which parts of the website are effective for users and which aspects may require improvement using established usability heuristics and UX research. The insights gathered from an evaluation of a website are obtained using various tools and usually cover UX research, data analytics and stakeholder workshops. This article will explore the top four tools we recommend for UX audits.
Typeform
A survey is conducted at the beginning of a UX audit to gauge an organisation’s degree of UX maturity. Key stakeholders answer questions about how they perceive UX processes within the organisation and what UX processes or approaches are in place. Typeform is a helpful tool for building UX maturity surveys as it integrates with several other applications to transfer responses quickly to other platforms for analysis.
Other advantages of Typeform include its ease of use which makes creating surveys; its straightforward and visually pleasing UI; and its calculator tool that allows users to use numerical formulas to create logic within surveys for specific answers. Typeform also enables users to insert images within surveys, making the tool even more customisable.
Miro
The workshop stage aims to align an organisation’s business goals and understand its target users, journeys, and current challenges to set the foundation of the UX audit. We conduct a one-and-a-half-hour workshop with key stakeholders to agree on the project objectives, discuss existing pain points, identify target users and discuss users we can potentially observe. These workshops are also an opportunity to identify primary journeys and define standards, such as accessibility, device support, and benchmarking.
An easy-to-use tool to facilitate the workshop process is Miro, the visual collaboration platform that enables the UX team and stakeholders to work together on the same whiteboard. Miro provides a range of templates that can be used to conduct workshops so that teams can generate and discuss ideas to become fully aligned on every project element. Miro can also be used to document critical pieces of user research such as user journey maps and personas in an organised and visual way. All attendees can access the board via a shared link and contribute simultaneously in real time. This way, Miro is instrumental when attendees cannot meet in person for a workshop.
Other advantages of using Miro include its user-friendly interface, which is also colourful, engaging and customisable; its variety of high-quality brainstorming templates; and its integration with other software to allow the quick transfer of data and notes.
It can be confusing at first for new users to become accustomed to its features, and heavily populated boards can sometimes impede its speed and stability. However, once familiar with Miro, it provides a great space to collaborate and present ideas.
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