Management Matters
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Management Matters

Giving feedback is giving gifts

How to give feedback (with examples)

Photo by Ann H from Pexels

❌ You are not good at […].

✅ It really helped us seeing the three solutions that you outlined in yesterday’s meeting. Our next team meeting can be much more effective in addressing […] if we know the causes of the issue we need to take a decision on. In your presentation, can you prepare a slide or two to talk about how many of our clients are affected and what is their level of frustration?

Understand feedback

Feedback = gift. Feedback is a gift. Being in any relationship, I need to know how it is going, how am I doing? What do we need more of and less of for it to work?

Your feedback only counts if it makes things better

What are the ingredients of feedback gifts that make things better?

Give feedback often enough

Any feedback needs an Action, Impact and Improvement.

❌ You are late for team meetings.

✅ You came several minutes late to yesterday’s daily catch-up.

❌ You do presentations well.

✅ Those slides that you showed the board last week were very understanding of the board’s high-level overview of our activities here.

❌ You are late for team meetings, but I am someone who is very punctual about starting on time.

✅ You came several minutes late to yesterday’s daily catch-up. By not starting on time, we had to cut the meeting short since colleagues had to leave early in order to attend a customer call.

Photo by Tima Miroshnichenko from Pexels

❌ You are late for team meetings, but I am someone who is very punctual about starting on time. You must show up early next time.

✅ You came several minutes late to yesterday’s daily catch-up. By not starting on time, we had to cut the meeting short since colleagues had to leave early in order to attend a customer call. To address this going forward, is it necessary that you move your earlier meeting by 15 minutes, so that you can join us on time?

You don’t need to be perfect at giving feedback to give feedback

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