Accelerating Customer Centricity in Times of Uncertainty.
IT leaders are being put to the test in a world managing the challenging effects of COVID-19. The best C-Suite Technologists will be spearheading their businesses’ strategic plans in the midst of a global economic recession and these plans are experience-centred.
The greatest accelerator, the pandemic, has kick-started a surge in digital mandates to make companies smart and responsive to changeable customer needs. As the role of software and technology in business continues to evolve, staying agile and in real-time is a must for staying on top.
Online Event Agenda Includes:
- Combating a digital divide between you and your competition: prioritizing your budget
- Integrating the customer experience: improving engagement along the entire journey
- Advancing analytics and propelling customer retention with a data-driven organization
- Leveraging new platforms: critical infrastructure and software tied to strategic goals
Speakers
Maurice Tayeh
Global Chief Information Officer
Hatch
Mr. Tayeh’ s career span over 30 years of international business covering several industries: Oil & Gas; Manufacturing; and Aerospace. Recognized in the industry as a leader with the ability to analyze, simplify and transform businesses through technology.
Experience in Digital and business transformation at key market leaders. Recognized in the Oil & Gas / Engineering & Construction (EPC) industry as a leader with the ability to analyze, simplify and transform businesses through digital and information technology.
For the past 20 years, Maurice have served as CIO for major international and Fortune 500 companies leading the charge of key decisions on innovation and new technology solutions. Maurice has led worldwide IT organizations of several hundred people with annual budgets of several hundred million Dollars.
Les Ottolenghi
Former EVP, Chief Information Officer
Caesars Entertainment Corporation
As Former EVP, CIO, Caesars Entertainment Corporation, Les Ottolenghi expertise in business innovation through the use of technology ranges from Fortune 500 companies to industry-disrupting startups. Mr. Ottolenghi’s professional passion lies in expanding the creative thought process and cultivating the business discipline required to develop billion-dollar opportunities and change the competitive landscape.
Pete Gibson
Chief Information Officer / Chief Technology Officer
Friendlys Restaurant
Pete Gibson, an executive leader with a solid record of success leveraging technology, improving operations and developing high-performing teams globally, earned a reputation during his 28-year career for realigning organizations to increase business profitability, improve value, grow revenue and drive down costs while improving overall operating efficiency.
He has managed resources for maximum revenue, growth and productivity in a diverse field of business environments including Fortune 100 companies, start-ups, franchisors and research and development and government organizations.
Gibson has led organizational change from multiple C-level posts, having directed six large technology organization turnarounds, improving overall company revenue by up to 31 percent and reducing costs as much as 30 percent.
Mukund Krishna
Founder, CEO
Suyati Inc
As a CX evangelist, Mukund Krishna primarily believes in applying technology to streamline business processes and problems, especially those related to customer acquisition. As the CEO and Founder of Suyati Technologies, his role is to bring in business, drive the organization’s vision, ensure perfect project and process management, and mentor his employees into being leaders, entrepreneurs and drivers of positive change. Suyati helps clients deliver exceptional experiences to engage their customers throughout their lifecycle.
In his 28-year career, Mukund has experience in delivering global IT solutions for various businesses, including B2B & B2C Software, Engineering Services, Automotive, Consulting and Utility industries across the US regions. His areas of expertise include technology and team leadership, revenue generation and sales, budget control, technology selection, risk mitigation, and customer delight.
Currently, Mukund is an advisory board member at Missouri State for their CX Certificate program and a member of Swinburne University of Technology’s CSSE Course Advisory Committee. He recently completed the SEED Transformation program, a year-long on-the-ground leadership program by Stanford. He is also a Charter Member of TiE Kerala and Regional Council Member at NASSCOM. Mukund holds an MS from the State University of New York at Buffalo, and an MBA from Indiana University’s Kelley School of Business.
