Agile IT Service Management: Unlocking IT Potential

Available on-demand

Developing a digital-first business model to gain a competitive advantage and fundamentally transform how you deliver value to customers is key in these times of fast sweeping change. Customer obsessed organisations must undergo digital transformation to drive superior customer experiences externally, powered by agile operations internally.

But digital transformation is no small feat; it’s a continuous journey focused on long-term flexibility and growth. To succeed, you must build your organisation’s digital transformation strategy on a foundation of systems, processes, and investments that call for innovation and reinvention. Adopting digital technologies that help you re-engineer, automate and infuse intelligence across key business functions is key to transforming your business. Join our webinar to learn what leaders are doing and get a roadmap to winning at digital transformation.

Learning Objectives:

  • Accelerate your digital transformation and business services across the enterprise
  • Standardise service delivery for business teams
  • Design better employee experiences with an omnichannel ESM platform
  • Simplify service accessibility for users with a unified enterprise portal for all departments
  • Monitor and optimise business service delivery with advanced analytics
  • Automate business processes with visual workflows

Speakers

Aaron Duhig
Service Operations, CoE Lead
ANZ Bank

Steve Pooler
Application Development and Management Innovation Leader — Australia and New Zealand
IBM Australia

Katrina Macdermid
ITIL Trainer — shared learning advocate
AXELOS ITIL

Prem Maheswaran
ITSM Evangelist
ManageEngine

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We reflect on some of our best online events and reveal valuable and tangible insights on trending topics across a variety of industries.

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