Best Practices for Digital Transformation in Transaction Banking
The recent acceleration in digital transformation in financial services and transaction banking due to the pandemic is not the exception. Customers around the world demand access to services 24/7, with instantaneous billing and payments, and a fully digital experience the new normal. There is also increasing pressure for banks to innovate and differentiate their transaction banking offerings to stand out from the crowd against a backdrop of growing competition from digital and non-bank players.
Capturing market share has never been more challenging and banks that aim to survive and grow will need to become digital transformation leaders. Join this webinar to learn strategies to digitize your offerings and gather business intelligence to enhance your services.
Learning Objectives:
- Enhance your understanding of customers’ evolving needs via advanced data analytics of transaction data, e.g. billing and pricing systems
- Develop behavior-based market segmentation: What insights can be gained from data generated over the last 12–16 months?
- Bundle services to create attractive commercial packages with digital features for the new operating environment
- Streamline operations by automating customer onboarding and customer management processes
Speakers
Arun Sinha Managing Director, Treasury and Trade Solutions at Citi
Patricia Tripar Managing Director, Head of Corporate Digital Channels, Transaction Banking at Santander Bank, N.A
Byron Byrd Director Financial Services at Infor
Glen H. Chancy Complete Billing System Product Director at Infor
