Co-Creating Exceptional CX with CPaaS
If you’ve ever had an exceptional customer experience from a brand, chances are CPaaS is behind it. As companies begin to realise the increasing consumer demand for communicating, it is essential now more than ever to leverage CPaaS — for an omni-channel communication approach and to ensure a seamless customer experience.
Join this panel discussion to understand how to better acquire, engage and retain your customers by driving the world of communication forward. Companies will transform, grow revenue, save time and cost by streamlining processes, maximising engagement and ultimately building profitable customer-brand relationships.
Learning Objectives:
- Achieving success in your digital transformation by leveraging end-to-end solution
- Harnessing data segmentation and personalistaion for targeted marketing and messaging
- Building consistency across all the channels to succeed in today’s marketing landscape
- Identifying the value of building a social media community
Speakers
Sitharthini Rajoo
Executive Director Lean Digital & Automation
Standard Chartered Bank GBS, Malaysia
Bernard Quek
CEO and Founder
GHS Solutions Pte Ltd
Francis Yip
Sales Director
Syniverse Technologies
