Digital Now! Can banks protect themselves from fraud and money-laundering and keep customers happy?
Why this Webinar:
Whether its welcoming new customers on board or providing existing customers with the services they expect, banks face a difficult balancing act between crime prevention, customer experience and regulatory compliance. COVID 19 has accelerated the pace of digital transformation but at the same time, PSD2 Strong Customer Authentication looks to increase friction in the name of fraud prevention. The ‘new normal’ has pushed more people to digital channels and for some of them, it’s a new experience. Get the balance wrong and you stand to lose customers, increase losses to fraud, risk the reputation of the bank — or even all three. So how can banks help their customers to use digital means to open and manage their accounts but keep the criminals out and meet their regulatory obligations?.
Webinar Agenda Includes:
- Strategies that effectively balance customer experience with fraud prevention and AML compliance
- Technologies that support identity management across the customer lifecycle
- The attitudes of both banks and their customers to new methods of protection such as physical and behavioral biometrics
Speakers
- Philip Bonhard Head of Customer Experience — Fraud & Security at Lloyds Banking Group
- Eric Wagner Head of Group Finanncial Crime Prevention at Erste Group Bank AG
- Deepak Panigrahy Director, Fraud, Risk & Compliance — EMEA at FICO
