Empathy-Led Hyper-Automation: The Path Towards a Digital Future of Work for the Local Government
Local councils and city leaders have long struggled with programme performance, overwhelming workloads, budget pressures, and legislative mandates while trying to meet mission objectives. We are witnessing the beginning of a fundamental shift in the way humans create value at work; and more than technology, People still matter.
The Fourth Industrial Revolution unites the physical and digital worlds to offer entirely innovative ways to gather and use data for making more informed business decisions. There is a need for a fresh approach from leadership to reconstruct the workforce with a digital edge. The Customer and Technology Transformation in Local Government report compiled recently by the Public Sector Network’s Local Government Transformation Series in Australia and New Zealand shared that close to 100 percent of respondents said that improving customer /citizen experience, digitisation and modernising technology were the three prime focus areas for transformation.
To succeed in this era, leaders must realign their focus and consider how to best leverage both people and technologies — rather than giving one a miss at the cost of the other. In the long-term, sustainability is not an either-or plan; it is all about mastering a technology innovation with people in the centre. True digital transformation requires both the heart and the head — reinforcing the core values that hold your company culture together. Empathy for the people is the need of the hour to survive digital disruption. Most importantly, we must put our people factor at the core of our transformation strategy.
With distinguished leaders in Citizen Experience, Operations, Finance and Transformation from across the different councils, this webinar provides a comprehensive view on some key points
This Webinar Includes:
- RPA’s broad spectrum of capabilities of delivering cost savings, increased productivity , higher service levels and quality, greater citizen experience, lower risks and near perfect compliance.
- The story of how the Brimbank City Council is incorporating RPA in delivering various council services to its diverse community.
- How the Local Government can leverage empathy-led Hyper-Automation to pave the path towards a Digital Future of Work in the new during-and-post COVID-19 world.
Speakers:
- Pamela Warwick, Business Transformation Lead, Melton City Council
- Shweta Babbar, Director Business Innovation and Culture, Frankston City Council
- Dinesh Rajendran, Business Improvement Lead, Brimbank City Council
- Hardeep Randhava, Director Sales, Automation Anywhere
- Greg Hill, Industry Advisor, Spectar Group Pty Ltd
