Best Chatbots for Business: 3 Things Every Business Needs to Know about Chatbots

The best chatbots for business are the ones that deliver bottom-line business success — making money or saving money.

The business world is experiencing three concurrent trends related to chatbots — chatbots are more popular than ever, chatbots are more advanced than ever, and there are more chatbot providers than ever.

As a result, a lot of people are completely confused about the best chatbots for business.

Read this article, and the confusion will disappear:

Create the Best Chatbots for Business by Selecting the Best Chatbot Builder

The question of best chatbots for business boils down to a single critical element — selecting the best chatbot builder.

Chatbot builders are apps that allow you to create and deploy chatbots. They function one or more platforms (e.g., Messenger) and can perform certain features. A chatbot builder often uses an interface that looks something like this.

When you select a chatbot builder for business, you should be focusing on six selection criteria:

1. The best chatbot builders for business have an affordable cost.

There should be a low financial barrier to entry for a chatbot builder. Expect to pay for scale or premium features, but look for something that costs less than $1k per month when you’re starting out. MobileMonkey, one of the leading chatbot platforms on the market, offers free accounts or Pro accounts for less than $50 per month.

2. The best chatbot builders for business have plenty of features.

Chatbot builders should be feature-rich, but not so complex that they’re impossible to learn. It should be easy to get started by using chatbot templates.

3. The best chatbot builders for business are focused on Facebook Messenger chatbots.

Select a chatbot builder that uses Facebook Messenger. Messenger, which is being merged with WhatsApp and Instagram, has the largest user base, most versatility, and highest potential among all the messaging platforms.

4. The best chatbot builders for business are easy to learn.

Your selected chatbot builder should be straightforward and easy to learn and use. If the chatbot builder requires an understanding of NLP or requires coding or programming skills, avoid it.

5. The best chatbot builders for business have robust support.

Always make a chatbot decision based on the help you can get if you’re stuck. Choose chatbot builders that have an active social community or customer support team.

6. The best chatbot builders for business have an agency plan.

You should also prefer chatbot builders that cater to marketing agencies. Why? Because these chatbot builders generally have the strongest features and ultimate scalability — elements you need to have with the best chatbots for business. Check out MobileMonkey’s agency plan for details on the types of features that should be available to agencies.

MobileMonkey is the best chatbot builder for business based both on its adherence to this list and the testimonials of its users. Marketing luminaries like Neil Patel, Mari Smith, and Brian Dean have selected it as their top choice for a chatbot builder.

Get started with MobileMonkey now, and you won’t even have to read the rest of this article. 🙂

The Best Chatbots for Business Use Facebook Messenger

There are different types of chatbots, but every chatbot is specific to a certain platform.

For example, you’ve probably interacted with a chatbot on a website before. That’s one type of chatbot.

Maybe you use Slack for work. Slack has an integrated chatbot but also enables interaction with other chatbots.

The best chatbots for business, however, use Facebook Messenger as their platform.

There are several reasons why Facebook Messenger is the ideal platform for businesses that are getting started with chatbots:

What Do the Best Chatbots for Business Actually Do?

As versatile and omnipotent as they are, what do chatbots actually do?

The not-so-helpful answer is everything. Chatbots are capable of tasks as mundane as reminding you to pick up your dry cleaning to the romantic — helping you meet the love of your life.

There are several main categories of chatbot functionality that are relevant to the subject of the best chatbots for business

6 Examples of the Best Chatbots for Business

One of the best ways to understand what chatbots do is to actually experiment with them to gain a first-hand understanding of their features and functionality.

Check out these chatbots — all of them alive and active — to gain an experiential understanding of chatbots.

Lead Generation bot — discover how a bot can drive leads for a business, including collecting information like an email address and phone number.

Personal Coach bot — experiment with a bot that helps coaches and trainers get more clients and better clients.

Survey bot — This bot shows you the power of a survey sent via Messenger (way better than email).

News bot — This bot from the Wall Street Journal helps you interact with news headlines, market conditions, and company news.

Beauty bot — Users can try new beauty looks, book an appointment with a specialist, or chat online.

Restaurant bot — If you’re hungry after reading this article, go ahead and order a pizza from Domino’s using their Messenger bot.

The Best Chatbots for Business: 3 Things to Know

In summary, here are the three things everyone needs to know about the best chatbots for business:

The Best Chatbots for Business: Next Steps

If your business isn’t using chatbots yet, it’s not too late. Even though chatbot marketing is at an all-time high, its popularity and effectiveness are not in decline.

That being said, now is the time to act.

Here are 3 things you should do immediately:

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2. Sign up for occasional Facebook Messenger Marketing news & tips via Facebook Messenger.

About the Author

Larry Kim is the CEO of MobileMonkey — provider of the World’s Best Facebook Messenger Marketing Platform. He’s also the founder of WordStream.

You can connect with him on Facebook Messenger, Twitter, LinkedIn, Instagram.

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Larry Kim

CEO of MobileMonkey. Founder of WordStream. Top columnist @Inc ❤️ AdWords, Facebook Advertising, Marketing, Entrepreneurship, Start-ups & Venture Capital 🦄