How to Scale Your Agency with a Lead-Qualifying Facebook Messenger Bot — A Tactical How-to & Bot Template from Cat Howell
How’s this for irony. Agency marketers spend so much time growing other people’s business that marketing their own agency often takes a back seat.
Recently, we had a chance to hear from Cat Howell, an expert at agency marketing who’s scaled her own Facebook advertising agency, Eight Loop Social, to a six-figure per month operation.
Cat shared her secrets to scaling using Facebook Messenger ads with lead qualifying bots during the MobileMonkey Facebook Ads Virtual Summit in January.
If you read this article, you’re going to learn exactly how Cat gets more qualified leads to her marketing agency, and how you can too:
- How to create a custom funnel for your agency.
- How to use messenger marketing to get more agency clients.
- The actual funnels and MobileMonkey bot template that Cat Howell created to grow her own business!
Cat lays it out in a step-by-step way, and even provides the actual Facebook bot template that she uses. Just read on.
There’s 7 more actionable Facebook marketing sessions coming to a screen near you next week at the next MobileMonkey marketing summit.
Be sure to sign up to join us live for the free MobileMonkey Facebook Messenger Marketing Summit on March 27!
The Marketing Agency Conundrum: How to Generate and Convert High-Quality Leads
First, who is this information for?
In a word, agencies. A more nuanced definition is marketing agencies in the service sector.
Here are a few real-life examples:
- A solopreneur selling SEO services to chiropractors.
- A ten-person business that provides full-service PPC for SaaS accounting businesses.
- Someone who builds Messenger bots for small businesses that are already advertising on Facebook.
What Cat came to realize, she said, is that a lot — a lot — of agencies have two big painful questions — 1) how can I generate clients, and 2) how can I convert those clients?
In other words, “I WANT MORE BUSINESS!”
What if you knew the solution to that problem? You’d probably be excited.
At Cat Howell’s agency, Eight Loop Social, she has solved this problem.
Ready for show and tell?
This is a screenshot of a typical campaign that Eight Loop Social ran recently:
Here’s a closeup on that bottom-line number:
$122 per action is good. Because we’re not talking about flimsy, unqualified, untargeted leads here. We’re talking about clients who will bring in potentially $2–5k.
This achievement didn’t come without some serious hard work and years (yes, years) of testing, imposter syndrome feels, and some lean times.
So, here’s what we’re going to show you:
- The funnel Cat’s agency uses to generate clients
- The sales process for converting those clients
Each of these two points is essential, because unless you’re successfully converting those leads into customers, you’re wasting a lot of money.
Facebook advertising is essential.
If you’re not already using Facebook advertising to generate leads you’re missing out on a big opportunity.
Cat says she stumbled across this about two and a half years ago. At the time, there was no one that was really using direct funnels to generate business for their Facebook advertising agencies.
Before she designed this solution for lead gen through Facebook Ads, Cat says she felt like such an imposter.
“I was thinking to myself, I’m supposed to be a Facebook marketer and I’m selling services to clients where I’m going to get them clients. I’m going to get them customers and leads and yet, I can’t do it for my own agency.”
That’s when she put her head down to try to figure out how to make ads work for agency lead generation.
As she worked on it, these points occurred to her regarding Facebook advertising. She shared them for all of our benefit.
- There is a huge variety of Facebook funnels that can bring leads into an agency.
- For most businesses, the ideal customer is already on Facebook. (Yes, even you, agency-who-thinks-you’re-in-a-freaky-weird-off-the-charts niche.)
- Facebook offers the lowest CPM (cost per thousand impressions) out of any advertising platform.
So, here’s the deal. Facebook advertising is the starting point.
Now, let’s take a look at the exact funnel Eight Loop Social uses to slash their cost per lead, increase their conversion rate, and successfully qualify a lead through to a paying customer.
Facebook Advertising Funnel Overview
Before you rush off to whip up some creative or ad copy, you must possess 100% clarity on these two points:
- What is your niche?
- Who is your ideal customer?
Marketing basics, yeah, but marketing essentials, especially if you’re going to start printing money by attracting high-paying clients like you want to do.
In order for the examples below to make sense, understand who is Cat’s niche and ideal customer:
- Niche: High-ticket in-person business events. Think mastermind events and high-level networking meetings.
- Ideal customer: Stressed-out event planners with huge overhead costs and who need to quickly sell all those very expensive tickets without losing their minds. (Rather specific, no?)
So, once you have clarity on the essentials, it’s time to create your Facebook ad.
They started off with a Facebook Messenger ad that looked like this:
And they used long-form direct response-style ad copy for the ad.
Why? Three reasons:
- First, she wanted to create an emotional connection with her target customer,
- Second, she wanted to identify with her target customer’s pain.
- Third, she wanted to make sure that only my target customers were clicking through. (Save on ad spend, duh.)
Through a long and storied history of creating Facebook ads, nearly all of Cat’s best clients have come to Eight Loop Social as a result of long-form ad copy.
Here is an overview of the funnel Cat uses:
Four basic phases. One beautiful conclusion.
Facebook Messenger Bot Overview
While the first phase in the funnel is the Facebook ad, the second phase in that funnel is the Facebook Messenger bot.
The Messenger bot sequence is one of the most critical phases in the entire funnel. A lead cannot get to the call-booking phase (money!) unless she has successfully qualified herself in the bot.
Here’s the Facebook Messenger marketing bot flow:
This funnel looks pretty sterile and boring, but the real magic of bots happens with the conversational flow.
When you actually experience it in Messenger (and you can give Cat’s agency lead bot a spin here) it feels a lot more graceful and humanlike.
You can use Facebook Messenger bots for all kinds of reasons. And one of the major reasons she uses them is to qualify superb quality leads.
Cat is targeting high-potential leads only — people who are desperate, and can easily be closed and onboarded.
Messenger bots are perfect for doing this.
Here are some of the qualifying questions she asks through the bot:
- Have you run Facebook ads before? “We’ll work with anyone, regardless of the experience with Facebook ads, but we do want to have a sense of what we’re dealing with,” Cat said.
- How much revenue per month are you looking to generate? “This is the most important qualifying question. I want to make sure that my clients want to generate enough money to pay my agency’s management fee and plenty of ad spend,” Cat said.
- Can you clarify if you have a working funnel in place? “Once again, answering no to this question won’t disqualify the lead. It’s simply important that our agency understand what kind of education or resources we will need to leverage on behalf of the client,” Cat said.
- Are you ready to invest? “We’ll accept the ‘YAAAASS’ leads and the ‘Depends’ leads, but we won’t waste our time on people are are unable invest at the moment,” she adds.
All these squeaky-clean qualified leads pass the segmenting questions in the bot, and then Cat presents them with my calendar to schedule a time.
Let the leads come pouring forth.
How to Create the Lead Funnel Bot in MobileMonkey
Want to create this very same funnel?
Cat already made it for you!
To use it, follow these four steps.
From the dashboard, expand the “More Chatbots (Advanced)” section and click the button to Create New Chatbot.
Name your bot and click the option to start a bot from a template. Pick “Cat Howell’s Agency Bot” from the drop-down of templates.
From the bot builder, customize your bot welcome page with some text and any other content widgets you might want (you might use your logo, photo or a GIF). The welcome dialogue is the first thing a new user sees when they message your bot from your Facebook pages.
Review the rest of the dialogues to see where you might personalize and customize other messages of the bot.
From Settings, toggle the chatbot status to Active to turn on your bot.
That’s it. You’re ready to roll.
What about decent leads that don’t ultimately qualify?
Pro tip: Cat’s insistent that only high-quality leads make it to her calendar.
But what about all the others that fall off along the way? She cares about them, too.
Early on, though, she says she had no idea what to do with them. She would show them a page that would say, “Hey, thanks. I’ll be in touch with you soon if it’s a good fit.”
She was too busy to deal, and she wanted her business to make a buck.
But she figured out that there’s a better way than just booting them into oblivion.
Facebook groups, baby.
You can monetize even leads who don’t qualify (yet).
At the end of the qualifying questions, instead of directing the lead to a calendar scheduling page, she sends them a nice message like this:
Hey, thank you so much. It looks like at this stage, we might not be quite a great fit, but I share regular resources, tips and training on how to make your ads successful, etc.
And then she gets them into her Facebook Ad Hacks community (or adds them to a list or an audience).
Maybe in six months they’ll be your perfect customer.
She’s intent on nurturing all leads that come through her pipeline, because you never know what kind of awesome potential can come from them. Perhaps you have an audience that will eventually buy an online course, purchase a resource, or in time, become a conventional client.
What about crappy leads?
So, someone may follow this funnel template and tips, but you’re still getting crappy leads. It happens.
So what do you do?
Keep in mind that Facebook is a data machine. Machines don’t necessarily know a good lead from a bad lead. They have to be taught.
Most of the time, marketers blindly use demographic data as the criteria creation.
Facebook’s data machine learns by understanding who’s triggering the event or objective that you’re optimizing for in the funnel. The more it does this, the better it gets. It’s like the machine is saying, “Ah, this is the type of person that’s triggering this event. Let me go and target and find more of this.”
What if all those leads are crap? You might change the targeting or test different variations.
But none of these fix the issue.
Why? Because you’re optimizing for the same event. Facebook is finding targets predicated on the event you’re optimizing for.
So what do you do to change the influx of worthless leads?
You change the objective of your campaign.
It’s like retraining Facebook all over again. Essentially, you’re saying, “No, I don’t want any more of these people that have triggered this lead event. I’m going to use a new event in my funnel and I’m going to start from scratch.”
This takes a bit more work, but it’s the only real way that Cat says will keep Facebook from shoveling over all those bad leads. It starts by changing the event.
3 Tips: Making Your Facebook Ads Even Better
Facebook is a data machine. Once you begin experimenting with different ads, creatives, and targeting, you’ll begin to sense the absolute power of this data and be able to leverage it in your advertising.
Here are Cat Howell’s three tips for making your Facebook ads better than ever.
- Dynamic creative. Dynamic creative is Facebook’s solution to find high-performing ad combinations and placements. You can select up to ten images (or videos) and five copy variations (body, text, title, description, and CTA). Dynamic creative is an outstanding way to learn what works best with your particular audience.
- Rapid fire testing. Whenever she’s testing a new funnel or working with a client who’s a newbie to Facebook advertising, she implements rapid fire testing. Testing things sequentially and quickly allows her to validate concepts and funnels. Before you waste a lot of money on a dud funnel, test as quickly as possible. She can typically perform this process with as little as $100 in as few as 3 days. The best way to employ rapid fire testing is to do so with dynamic creative.
- Retargeting. Anyone who makes it to the middle or bottom of your funnel without converting should be retargeted. They’ve shown promise, but they haven’t pulled the trigger. Retarget them using a different funnel, and again, test different concepts using dynamic creative.
Most agencies aren’t interested in stagnant growth. Then again, most agencies have a problem with finding ideal clients.
By implementing Facebook ads with click-to-Messenger ad campaigns, and qualifying leads through a Messenger bot, finding these clients is far easier than ever before.
Originally Published on Mobilemonkey.com