Are you a makeup fanatic who loves MAC Cosmetics?

Chanakarn Srinon
Marketing in the Age of Digital
3 min readMar 26, 2023

If so, you might be curious about how they use email marketing to engage and retain their customers. Let’s take a closer look at their email marketing strategy!

When you visit their website, you’ll be greeted with a pop-up that asks you to sign up for their membership program. All you need to do is enter your email, and voila! You’ll receive a warm welcome email that includes an exciting promotion of up to 50% off on selected products.

But that’s not all. MAC believes in inclusivity and diversity, and they proudly proclaim that they are “the ultimate color authority with artistry” for “all ages, all races, all genders.” They want every customer to feel valued and welcome, and their email marketing reflects this commitment.

“all ages, all races, all genders.”

MAC’s emails are not just promotional messages; they also provide value-added content that educates and informs customers. For example, they offer unique experiences that you won’t find elsewhere. You can book an appointment for makeup services with one of their talented artists, who can help you achieve a fabulous new look in no time. They even offer personalized foundation samples to complement your skin tone.

MAC’s email content is tailored to their customers’ interests and preferences. They send daily emails about the latest makeup trends, promotions, and invitations to join their loyalty program. And the most exciting part? You can try on over 800 shades from the comfort of your own home! Simply select a product, click “TRY IT ON,” and then enable your live camera, upload a photo from your device, or choose a model. Scroll and click on swatches to see how any shade would look on you.

MAC’s emails are not pushy or spammy; they are engaging and friendly. They use a conversational tone that makes customers feel like they’re chatting with a friend. They also include eye-catching visuals and graphics that make their emails stand out in a crowded inbox.

All of these features make MAC a top cosmetic brand in the USA, and it’s easy to see why. Their email marketing strategy is effective because it reflects their commitment to inclusivity, diversity, and customer engagement. If you’re interested in joining their program, simply click on the link provided in their website or click here. Don’t miss out on this fantastic opportunity!

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