Charms customization and Style personalization from Crocs

Millions of Combinations. Your Unique Pair.

Yinxiao Jiang
Marketing in the Age of Digital
2 min readOct 28, 2023

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“Oh, this must be Kevin’s Crocs!” Want to make your footwear unique? Then you won’t want to miss Crocs’ Jibbitz campaign- “Millions of Combinations. Your Unique Pair.

Crocs hoped to introduce a wide audience to the variety of shoe styles they made and how they can be customized with Jibbitz™ Charms through this campaign. Diversity of choices and personalized customization are the brand objectives they want to convey to the public, and Crocs can satisfy the preferences of various groups and ages.

Promotion

Simple amateur photography was the strategy Crocs used to showcase the unique individuals wearing Crocs shoes, as well as highlight the Jibbitz™ charms that make their shoes extra special. The audience can be children, young people, or even middle-aged groups. Crocs wished they could become interested in the shoes and of course, make purchases for their own unique combinations after seeing the photography.

Crocs has released campaign promotions on its own Instagram and other platforms to showcase different combinations. At the same time, in order to attract users to explore products, it encouraged users to share their combinations on social media such as TikTok, thereby expanding the reach of the campaign.

Success?

I think this campaign was successful. As the campaign planner said, “It performed well and has continued beyond its intended usage timeframe.”

As a long-time Crocs user, I also buy charms to decorate my shoes. This campaign did a good job of emphasizing the individuality of its product, and it was also part of the popular culture of today’s young people: highlighting uniqueness.

This campaign was not just about showing off but about participating. The social sharing section increased public interactivity, allowing users to freely create their own shoe designs and share them.

At the same time, multi-platform campaign proliferation ensured wider reach with audiences. A high exposure rate leads to one user seeing the same content on multiple daily used social media.

There is no doubt that this was a bold and interesting campaign. I hope Crocs can bring us more surprises in the future, such as the comfort and performance introduction campaigns of the product itself.

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Yinxiao Jiang
Marketing in the Age of Digital
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NYU Integrated Marketing, Renting agent assistent