Joining the Conversation: TikTok’s New Features for World Mental Health Day

Peining Chen
Marketing in the Age of Digital
4 min readOct 13, 2023

Yesterday, the world celebrated World Mental Health Day, and on this significant occasion, TikTok announced a series of new support initiatives. These include improving access to mental health support organizations and endorsing initiatives that encourage creators to engage with mental health topics.

Firstly, when users perform searches related to mental health within the TikTok application, the platform has introduced a brand-new support feature. Now, when users search for terms associated with depression, anxiety, autism, or trauma, they will be directed to informational resources provided by the National Institute of Mental Health and the Cleveland Clinic.

As shown in the illustration, these new search prompts will guide users to obtain more information and in-depth insights through trusted third-party platforms, and may also include links to on-site support options (if needed).

This additional guidance and prompts can be highly beneficial for individuals who may be in a mental health crisis, ensuring that more people receive the support they need when it matters the most.

TikTok has announced that once the new plan is fully rolled out, it will encompass 40 different neurological disorders and mental health issues. It will offer a range of official support and assistance options from various providers.

Furthermore, TikTok encourages its user community to use the hashtag #MentalHealthAwareness to share their personal stories and journeys to happiness.

Within this initiative, TikTok will also integrate information from mental health advocates and support organizations, with the aim of providing users with more insights and resources to assist them in better understanding their own situations.

Additionally, TikTok partnered with the Rare Impact Fund, providing $250,000 in sponsorship for their inaugural “Rare Impact Fund Benefit.”

This charitable event took place on October 4th, with the aim of fundraising and emphasizing the importance of expanding access to mental health services and education for young people worldwide. The Rare Impact Fund was founded by Selena Gomez as part of her dedication to addressing mental health and self-acceptance issues.

Additionally, TikTok plans to expand the resources and tools within its Digital Health Center to better support individuals facing mental health issues, providing them with more assistance and options.

This is an area of great concern for social media applications, with numerous studies indicating that the use of social media can have negative effects on mental health, especially among younger users. Continuously comparing one’s own life to the highlight reels of others can often make people feel inferior or unable to meet societal expectations. In reality, most individuals experience setbacks and challenges in life that are not commonly shared.

This series of new support initiatives by TikTok is a positive step.

  • Raised Awareness of Mental Health: TikTok’s actions can help increase global awareness of mental health issues. By providing search prompts and resources related to mental health, users can more easily access information, thus realizing that they may need help.
  • Comprehensive Support: TikTok plans to cover 40 types of neurological and mental health conditions, indicating that they are taking a broad approach to ensure that users can find the support and resources relevant to their specific needs.
  • Charitable Collaboration: The collaboration with the Rare Impact Fund and sponsorship of their charity event demonstrates TikTok’s active engagement in mental health advocacy and support, which is crucial in addressing this global issue.

However, this initiative also comes with some challenges.

  • Information Quality: To ensure users receive accurate and credible information, TikTok needs to continually review and update the provided resources. The quality of information in the field of mental health is crucial to avoid the spread of misinformation or misleading information.
  • Personal Privacy: Collecting and sharing information related to mental health may involve privacy concerns. TikTok needs to take measures to protect users’ privacy and sensitive information.
  • Social Comparison: Despite TikTok’s efforts to mitigate the negative impacts of social media comparison, social comparison issues persist. Users themselves need to be aware of healthy social media use.

In conclusion, TikTok’s actions have a positive impact on mental health issues. However, it needs continuous improvement to ensure the credibility of resources, while encouraging users to use social media platforms in a healthier manner. This is an important area worth attention, involving the well-being of millions of users worldwide.

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Peining Chen
Marketing in the Age of Digital

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